IT Support / Service Desk Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Provide first-line technical support to end users.
Troubleshoot hardware and software issues, manage service requests and incidents, and ensure timely resolution or escalation.
The role supports Windows, macOS, Microsoft Office, end-user devices, networking, and ITSM or ticketing systems.
Arabic and English communication skills are required.
Key Skills for This Role
Full Job Posting
Job Summary
Provide first-line technical support to end users.
Troubleshoot hardware and software issues, manage service requests and incidents, and ensure timely resolution or escalation.
The role supports Windows, macOS, Microsoft Office, end-user devices, networking, and ITSM or ticketing systems.
Arabic and English communication skills are required.
Key Responsibilities
- Provide L1 IT support through remote and onsite channels.
- Log, classify, prioritize, and resolve incidents and service requests in the ITSM or ticketing system.
- Support desktops, laptops, printers, mobile devices, Windows, macOS, Microsoft Office, and business applications.
- Troubleshoot TCP/IP, DNS, DHCP, and connectivity issues.
- Support password resets, access requests, authentication, and account issues.
- Install, configure, update, and patch software and end-user devices.
- Maintain IT asset records and support equipment tracking.
- Support IT setup and onboarding for new employees.
- Follow ITSM workflows and escalation procedures.
- Escalate complex incidents to L2 and L3 teams with complete documentation.
- Document troubleshooting steps and solutions in the knowledge base.
- Identify recurring issues, recommend improvements, maintain ticket updates, and follow SLA requirements.
Requirements
- Diploma or Bachelor's degree in IT, Computer Science, or a related field.
- At least two years of hands-on IT Support or Service Desk experience; three to five or more years is preferred.
- Strong Windows, macOS, end-user device, hardware, and software troubleshooting experience.
- Experience with ITSM or ticketing systems; ManageEngine experience is preferred.
- Good understanding of Incident and Service Request Management.
- Basic understanding of Change and Problem Management.
- Basic TCP/IP, DNS, and DHCP knowledge.
- Experience with software installation, configuration, updates, and security patches.
- Strong remote-support, documentation, and troubleshooting skills.
- Arabic and English communication skills.
Preferred Certifications
- CompTIA A+ is preferred.
- Microsoft MCP is preferred.
- ITIL Foundation is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BlackStone eIT
QA Engineer (Mid-Level)
, UAE
The employer is seeking a mid-level QA Engineer to plan and execute manual and automated testing for enterprise digital solutions built on Microsoft technologies. The role covers test automation, API and data validation,
QA Engineer (Mid-Level)
Dubai, UAE
Role Summary We are seeking a QA Engineer to help ensure the quality of our enterprise digital solutions across manual and automated testing, with a focus on the Microsoft technology stack. The role covers test planning,
ITSM / ManageEngine Specialist
, UAE
BlackStone eIT is seeking an experienced ITSM / ManageEngine Specialist to manage and improve IT service management platforms, workflows, governance, reporting, and service delivery. The role requires 5–8+ years of ITSM
Senior Network & Security Engineer / Senior Network Consultant
, UAE
The employer is seeking a Senior Network and Security Engineer or Consultant to manage enterprise network infrastructure, provide L1-L3 support, troubleshoot incidents, and advise on network and security improvements. Th
IT Support / Service Desk Specialist
Abu Dhabi, UAE
The employer is seeking an IT Support / Service Desk Specialist to provide first-line support, troubleshoot end-user technology issues, manage incidents and service requests, and maintain IT service records. The role req
Senior Network & Security Engineer / Senior Network Consultant
Abu Dhabi, UAE
The employer is seeking a Senior Network & Security Engineer or Consultant to manage, troubleshoot, and support enterprise network and security infrastructure. The role requires L1-L3 support, ITIL experience, mandatory
ITSM / ManageEngine Specialist
Abu Dhabi, UAE
The employer is seeking an experienced ITSM / ManageEngine Specialist to manage and continuously improve its IT service management environment. The role focuses on ITSM workflows, incident and service management, asset m
Information Technology Support Engineer
, UAE
BlackStone eIT is seeking an IT Support Engineer to provide first- and second-level technical support, maintain workplace technology and infrastructure, and resolve user incidents within defined service levels. The role
QA Engineer (Mid-Level)
, UAE
QA Engineer (Mid-Level)
Dubai, UAE
ITSM / ManageEngine Specialist
, UAE
Senior Network & Security Engineer / Senior Network Consultant
, UAE
IT Support / Service Desk Specialist
Abu Dhabi, UAE
Senior Network & Security Engineer / Senior Network Consultant
Abu Dhabi, UAE
ITSM / ManageEngine Specialist
Abu Dhabi, UAE
Information Technology Support Engineer
, UAE