IT Support Officer (Entry / Junior Level)
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Key skills for this role
About the Role
We are seeking an entry-level IT Support Officer to provide first-line technical assistance to internal users remotely. The role involves diagnosing hardware/software issues, installing software, and documenting incidents.
Key Skills for This Role
Responsibilities
- Respond to service requests and resolve basic hardware and software issues
- Diagnose and troubleshoot desktop computer and printer issues
- Install and update standard software
- Support users through email, chat, or video calls
- Document incidents and resolutions, maintain accurate asset records
- Escalate more complex problems to senior team members when needed
- Follow established IT policies and procedures
Requirements
- Strong foundation in Information Technology, including basic understanding of operating systems, networks, and common business applications
- Hands on Technical Support and Troubleshooting skills
- Practical experience or knowledge of Desktop Computers, including setup, configuration, and routine maintenance
- Ability to provide Printer Support, such as installation, connectivity, and resolving printing errors
- Good written and verbal communication skills
- Ability to work independently in a remote environment
- Relevant education in IT, computer science, or related field (certificate, diploma, or degree)
Full Job Posting
Role Description
- This full time, remote IT Support Officer (Entry / Junior Level) role focuses on providing first line technical assistance to internal users.
- The IT Support Officer will respond to service requests, resolve basic hardware and software issues, and escalate more complex problems to senior team members when needed.
- Daily tasks include diagnosing and troubleshooting desktop computer and printer issues, installing and updating standard software, and supporting users through email, chat, or video calls.
- The role also involves documenting incidents and resolutions, maintaining accurate asset records, and following established IT policies and procedures.
- The IT Support Officer collaborates with the IT team to improve support processes and contributes to a reliable and secure technology environment.
Qualifications
- Strong foundation in Information Technology, including basic understanding of operating systems, networks, and common business applications.
- Hands on Technical Support and Troubleshooting skills, with the ability to identify issues, follow diagnostic steps, and apply solutions or escalate appropriately.
- Practical experience or knowledge of Desktop Computers, including setup, configuration, and routine maintenance.
- Ability to provide Printer Support, such as installation, connectivity, and resolving printing errors.
- Good written and verbal communication skills, with a customer focused mindset and ability to explain technical concepts in simple terms.
- Ability to work independently in a remote environment, manage time effectively, and prioritize multiple support requests.
- Relevant education in IT, computer science, or related field (certificate, diploma, or degree); entry level certifications (e.g., CompTIA A+) are a plus.
- Willingness to learn, adapt to new tools and technologies, and follow inclusive and non discriminatory workplace practices.
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