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IT Support L1/L2
Systems Limited - Middle East & Africa (Techvista)
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
EnglishCommunicationIT service desk supportFirst-line and second-line supportITIL processesIdentity management
Free
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EnglishCommunicationIT service desk support
Role Overview
Provide first- and second-line end-user support as an IT Support Technician.
Support approximately 20 to 30 tickets per day while following ITIL processes where possible.
Support DFSA staff and provide identity management for firms.
Key Skills for This Role
EnglishCommunicationIT service desk supportFirst-line and second-line supportITIL processesIdentity management
Full Job Posting
Role Overview
Provide first- and second-line end-user support as an IT Support Technician.
Support approximately 20 to 30 tickets per day while following ITIL processes where possible.
Support DFSA staff and provide identity management for firms.
Responsibilities
- Provide VIP support and concierge service.
- Onboard new staff and conduct one-to-one IT inductions.
- Build laptops and manage mobile devices.
- Support meeting rooms and offsite audiovisual activities for outreach and continuing education presentations.
Schedule
- Provide shift coverage from 07:00 to 18:00.
- Out-of-hours and weekend work may be required from time to time.
Requirements
- Strong English and communication skills are required.
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