IT Support & IT Administrator
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Key skills for this role
Role Overview
Provide technical support to end users and manage the company’s IT infrastructure and systems.
Support multiple departments and projects and coordinate with clients, vendors, and consultants when required.
Key Skills for This Role
Full Job Posting
Role Overview
Provide technical support to end users and manage the company’s IT infrastructure and systems.
Support multiple departments and projects and coordinate with clients, vendors, and consultants when required.
IT Support and Administration
- Provide Level 1 and Level 2 IT support to end users.
- Administer Microsoft 365, including Exchange Online, Teams, Intune, Defender, MFA, and licensing.
- Support users and permissions within Microsoft Business Central ERP.
- Administer SharePoint Online and OneDrive for Business.
- Manage Active Directory, Windows Server, DNS, DHCP, and Group Policies.
- Maintain LAN/WAN, VPN, firewall, and wireless networks.
Security and Infrastructure Systems
- Install, configure, troubleshoot, and maintain CCTV, NVR/DVR, biometric, and access control systems.
- Perform preventive maintenance for CCTV and security systems.
- Maintain backup, disaster recovery, and cybersecurity controls.
- Monitor external server backup devices and ensure backups are maintained on time.
Assets and End-User Equipment
- Maintain the IT asset register, software licenses, and vendor coordination.
- Install, configure, troubleshoot, and maintain desktop computers, laptops, printers, and scanners.
- Configure user profiles and workstation settings.
- Troubleshoot Windows operating system, hardware, and software issues.
- Support the operation of IT systems across company and project environments.
Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Five to eight years of experience in IT support and IT administration.
- Practical experience with Microsoft Business Central ERP.
- Strong experience with Microsoft 365, SharePoint, and OneDrive.
- Experience with CCTV installation and maintenance.
- Experience with Windows Server and IT infrastructure.
- Experience with backup and recovery systems.
Technical Skills
- Microsoft Business Central ERP, Microsoft 365, SharePoint Online, and OneDrive.
- Active Directory, Windows Server, DNS, DHCP, and Group Policy.
- LAN/WAN, VPN, firewall, and wireless networks.
- CCTV, NVR/DVR, biometric, and access control systems.
- Backup and recovery, cybersecurity, and IT infrastructure management.
Preferred Certifications
- Microsoft MS-900, MS-102, or AZ-900 certifications are preferred.
- CCNA, ITIL, Azure, and cybersecurity certifications are preferred.
Core Competencies
- Customer engagement, teamwork and collaboration, attention to detail, relationship management, and strong communication skills.
- Good knowledge of purchasing strategies.
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