IT Support Executive - SCM | Dubai | 5-8 Yrs
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Acme Services is looking for an IT Support Executive - SCM in Dubai to deliver end-to-end implementation projects for supply chain solutions. The role requires 4-5 years of experience with Infor WMS or CargoWiseOne, strong analytical skills, and the ability to liaise between business stakeholders and technical teams.
Key Skills for This Role
Responsibilities
- Provide functional support for Warehouse Management Systems (WMS), Freight Forwarding, and Transportation Management Systems (TMS)
- Conduct in depth analysis of complex business processes, translating requirements into effective system based solutions
- Gather, interpret, validate, and document detailed customer requirements
- Lead and facilitate workshops to elicit and refine business requirements
- Map client business processes, objectives, and requirements, recommending and designing appropriate system enhancements or product modifications
- Identify process gaps, system issues, and propose practical workaround solutions
- Act as primary liaison for client issue resolution, including troubleshooting, analysis, and resolution of software related problems
- Prepare and maintain functional design documents, test scenarios, and test execution results
- Proactively recommend business process improvements and system enhancements to drive efficiency and effectiveness
- Deliver consulting services for both new implementations and ongoing support engagements
- Serve as a bridge between business stakeholders and technical teams to ensure clear communication and solution alignment
- Provide ad hoc user training and ongoing support to ensure effective system adoption
Requirements
- Bachelor's or master's degree in information technology, Computer Science, or a relevant field
- 4 to 5 year experience of Infor WMS or CargowiseOne Application
- Delivered end to end client facing implementation projects across the full lifecycle for supply chain solutions
- Strong domain expertise in freight forwarding and shipping processes
- Strong analytical and problem solving skills
- 3+ years of customer facing consulting experience
- Working knowledge of Microsoft SQL Server for data validation, troubleshooting, and reporting support
Full Job Posting
Role Overview
- This role sits within the Technology function and plays a key part in delivering end to end, client facing implementation projects.
- The position involves active participation across the full project lifecycle, including requirements gathering, business analysis, solution design, system implementation, testing, and go live support for supply chain initiatives.
Key Responsibilities
- Provide functional support for Warehouse Management Systems (WMS), Freight Forwarding, and Transportation Management Systems (TMS).
- Conduct in depth analysis of complex business processes, translating requirements into effective system based solutions.
- Gather, interpret, validate, and document detailed customer requirements.
- Lead and facilitate workshops to elicit and refine business requirements.
- Map client business processes, objectives, and requirements, recommending and designing appropriate system enhancements or product modifications.
- Identify process gaps, system issues, and propose practical workaround solutions.
- Act as primary liaison for client issue resolution, including troubleshooting, analysis, and resolution of software related problems.
- Prepare and maintain functional design documents, test scenarios, and test execution results.
- Proactively recommend business process improvements and system enhancements to drive efficiency and effectiveness.
- Deliver consulting services for both new implementations and ongoing support engagements.
- Serve as a bridge between business stakeholders and technical teams to ensure clear communication and solution alignment.
- Provide ad hoc user training and ongoing support to ensure effective system adoption.
Specific Requirement
- Need 4 to 5 year experience of Infor WMS or CargowiseOne Application.
Education
- Bachelor's or master's degree in information technology, Computer Science, or a relevant field
Job Responsibilities (Detailed)
- Delivered end to end client facing implementation projects across the full lifecycle, including requirements gathering, analysis, solution design, configuration, testing, and successful go live for supply chain solutions.
- Built strong domain expertise in freight forwarding and shipping processes, enabling effective solution alignment with business needs.
- Leveraged hands on experience with Infor WMS or CargoWiseOne to support system implementation, configuration, and client onboarding.
- Applied strong analytical and problem solving skills to identify issues, optimize processes, and ensure smooth project execution.
- Communicated complex technical and functional concepts clearly to stakeholders, ensuring alignment and successful delivery.
- Delivered 3+ years of customer facing consulting experience, maintaining high client satisfaction and engagement.
- Utilized working knowledge of Microsoft SQL Server for data validation, troubleshooting, and reporting support.
Personal Attributes
- Highly adaptable and quick learner, capable of working effectively in dynamic project environments
- Proven ability to manage multiple tasks and priorities while meeting tight deadlines
- Detail oriented with a commitment to accuracy and continuous improvement
- Collaborative team player with strong interpersonal skills and stakeholder management capabilities
- Customer focused mindset with a dedication to understanding and meeting client needs
- Proactive and self motivated with a strong sense of ownership and accountability
- Strong organizational and time management skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Acme Services
Senior Marketing Executive
Dubai, UAE
Acme Services is hiring a Senior Marketing Executive for a logistics company in Dubai. The role requires B2B marketing experience in the logistics/supply chain sector, with skills in lead generation, social media, paid a
IT Support Executive - SCM | Dubai | 5-8 Yrs
Dubai, UAE
Acme Services seeks an Assistant Product Manager for SMB distribution in the Middle East. The role involves managing vendor relationships, driving partner engagement, and executing go-to-market initiatives. Requires 5+ y
Presales Consultant
Doha, QAT
Acme Services is hiring a Pre-Sales Consultant for Apple Solutions in Qatar. You will deliver product demonstrations, develop technical proposals, and provide training on Apple technologies. Requires 5+ years of pre-sale
Business Development Manager
Abu Dhabi Emirate, UAE
Acme Services is hiring a Business Development Manager for a leading logistics organization in Abu Dhabi. The role requires 3-5 years of UAE courier/logistics sales experience and a proven track record in business develo
Finance Manager
Dubai, UAE
Finance Manager – Dubai, UAE Industry: Telecom Location: Dubai, UAE Compensation: AED 20,000 – 30,000 per month We are hiring a Finance Manager for a leading Telecom company in Dubai. The ideal candidate will be a qualif
Finance Manager
Dubai, UAE
We're Hiring: Finance Manager | Dubai, UAE A leading telecommunication company based out of Dubai is seeking an experienced and results-driven Finance Manager to lead and oversee financial operations across multiple enti
IT Specialist | 10 to 16 years | 10K to 12K AED
Dubai, UAE
Job Title: IT Specialist Experience: 10 to 16 Years (UAE Experience: 4-5 years minimum) Budget: AED 10,000 to 12,000 Max Location: Dubai Type: Full-Time Role Summary As a IT Specialist, you will be responsible for managi
Field Sales Representative
Dubai, UAE
We are Hiring - UAE Location Job Title: Van Sales Representative (Outdoor Sales) – Packaging Product/ HoReCa Sales Salary - 3000 AED - 4000 AED + Commission + Car + Fuel Allowance Note - UAE License is Mandatory Job Summ
Senior Marketing Executive
Dubai, UAE
IT Support Executive - SCM | Dubai | 5-8 Yrs
Dubai, UAE
Presales Consultant
Doha, QAT
Business Development Manager
Abu Dhabi Emirate, UAE
Finance Manager
Dubai, UAE
Finance Manager
Dubai, UAE
IT Specialist | 10 to 16 years | 10K to 12K AED
Dubai, UAE
Field Sales Representative
Dubai, UAE