IT Specialist | 10 to 16 years | 10K to 12K AED

Job Title: IT Specialist

Role Summary

Key Responsibilities

• User Support & Operations – Provide end-user support, troubleshoot technical issues, and ensure smooth operation of day-to-day IT activities across all departments.
• Active Directory & User Management – Administer and manage Active Directory servers, create/modify user accounts, groups, security policies, and manage access controls.
• Telephonic PBX System Management – Configure, monitor, and maintain the company’s PBX telephone system, extensions, call routing, and related hardware.
• Microsoft 365 Admin Centre – Oversee M365 administration including user creation, licenses, email configurations, distribution groups, and security settings.
• Microsoft Intune (Endpoint Manager) – Manage device enrollments, compliance policies, application deployment, security profiles, and mobile device management (MDM).
• Network Infrastructure (L2 & L3 Switches, Wireless APs) – Configure, manage, and maintain Layer 2 and Layer 3 switches, Wi-Fi access points, VLANs, routing, and network performance optimization.
• FortiGate Firewalls – Configure, monitor, and maintain FortiGate firewalls, VPNs, security rules, traffic policies, and intrusion prevention systems (IPS).
• IT Procurement & Asset Management – Handle IT procurement, vendor coordination,
• quotation comparison, purchase requests, and maintain an accurate IT asset inventory.
• Domain Purchases & Renewals – Manage domain registrations, renewals, DNS settings, and
• ensure uninterrupted domain and email services.
• Cloud VPS Servers – Maintain and manage cloud-hosted VPS servers, configurations,
• performance monitoring, and security hardening.
• AD Server – Oversee Active Directory server health, replication, policies, and system-level
• configurations to ensure high availability.
• File Servers & Virtual Machines (VMs) – Manage file servers, shared folder permissions,
• virtual machines, resource allocation, and performance monitoring.
• Backup & Data Recovery – Implement, monitor, and maintain reliable backup solutions;
• perform data recovery and ensure business continuity.
• Microsoft Defender – Manage Microsoft Defender policies, threat monitoring, endpoint
• protection, and ensure compliance with cybersecurity standards.
• Technical Documentation – Maintain detailed documentation including network diagrams,
• system configurations, licenses, and IT inventory records.
• Cross-Department Coordination – Collaborate with internal teams to plan and execute IT
• projects, upgrades, migrations, and system improvements.
• Policy & Compliance – Ensure adherence to IT policies, cybersecurity protocols, and industry
• best practices at all times.

What We Offer

• Competitive salary and benefits package.
• Opportunities for ongoing training and professional development.
• A supportive and collaborative work environment.
• Exposure to innovative technologies and projects that make an impact.