IT Support Executive - SCM | Dubai | 5-8 Yrs
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Key skills for this role
About the Role
Acme Services seeks an Assistant Product Manager for SMB distribution in the Middle East. The role involves managing vendor relationships, driving partner engagement, and executing go-to-market initiatives.
Key Skills for This Role
Responsibilities
- Drive SMB business growth across assigned vendors and partner ecosystem
- Support achievement of revenue, profitability, and market share targets
- Monitor sales pipeline, partner performance, and regional opportunities
- Identify new business opportunities and expansion areas within the SMB segment
- Assist in forecasting, budgeting, and quarterly business reviews
- Build and maintain strong relationships with channel partners, resellers, and system integrators
- Enable partners with product positioning, pricing, promotions, and sales support
- Work closely with partners to drive demand generation and customer acquisition
- Support recruitment and onboarding of new SMB focused partners
- Coordinate with technology vendors on programs, incentives, campaigns, and business plans
- Track vendor targets, rebates, MDF utilization, and performance metrics
- Ensure alignment between vendor strategy and regional sales execution
Requirements
- Bachelor’s degree in Business, Marketing, IT, or related field
- 5+ years of experience in technology distribution, channel sales, product management, or SMB business management
- Understanding of cloud, infrastructure, cybersecurity, or enterprise technology solutions
- Strong analytical, communication, and stakeholder management skills
- Experience working with channel partners and vendor ecosystems
- Proficiency in Microsoft Excel, PowerPoint, and CRM/reporting tools
Full Job Posting
Role Overview
- We are seeking a dynamic and commercially driven Assistant Product Manager to support and grow the SMB distribution business across the Middle East.
- The role will focus on managing vendor relationships, driving partner engagement, enabling sales growth, and executing go to market initiatives for SMB customers through the channel ecosystem.
- The ideal candidate should possess strong business acumen, relationship management capabilities, and an understanding of the technology distribution landscape, including cloud, infrastructure, software, and emerging technologies.
Key Responsibilities Business & Revenue Management
- Drive SMB business growth across assigned vendors and partner ecosystem.
- Support achievement of revenue, profitability, and market share targets.
- Monitor sales pipeline, partner performance, and regional opportunities.
- Identify new business opportunities and expansion areas within the SMB segment.
- Assist in forecasting, budgeting, and quarterly business reviews.
Key Responsibilities Partner & Channel Management
- Build and maintain strong relationships with channel partners, resellers, and system integrators.
- Enable partners with product positioning, pricing, promotions, and sales support.
- Work closely with partners to drive demand generation and customer acquisition.
- Support recruitment and onboarding of new SMB focused partners.
Key Responsibilities Vendor Management
- Coordinate with technology vendors on programs, incentives, campaigns, and business plans.
- Track vendor targets, rebates, MDF utilization, and performance metrics.
- Ensure alignment between vendor strategy and regional sales execution.
Key Responsibilities Go to Market & Enablement
- Execute regional GTM initiatives, campaigns, and partner enablement programs.
- Coordinate training sessions, webinars, and partner workshops.
- Work with marketing teams on SMB focused campaigns and lead generation activities.
- Support launch of new solutions and services into the market.
Key Responsibilities Operations & Reporting
- Prepare business reports, sales dashboards, and management presentations.
- Track inventory, pricing, deal registrations, and operational efficiency.
- Coordinate with internal teams including sales, finance, operations, and marketing.
- Ensure timely resolution of partner escalations and operational issues.
Required Qualifications
- Bachelor’s degree in Business, Marketing, IT, or related field.
- 5+ years of experience in technology distribution, channel sales, product management, or SMB business management.
- Understanding of cloud, infrastructure, cybersecurity, or enterprise technology solutions.
- Strong analytical, communication, and stakeholder management skills.
- Experience working with channel partners and vendor ecosystems.
- Proficiency in Microsoft Excel, PowerPoint, and CRM/reporting tools.
Preferred Skills
- Experience working with hyperscalers such as Amazon Web Services, Microsoft, or Google Cloud.
- Knowledge of distribution business models and partner incentive programs.
- Ability to manage multiple stakeholders across different countries in the Middle East.
- Strong presentation and negotiation skills.
- Self driven with strong execution capabilities.
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