IT Support Executive
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Key skills for this role
About the Role
DICETEK LLC is looking for an IT Support Executive / Helpdesk Support with 3-6 years of experience. The role involves providing first-level technical support, troubleshooting hardware/software issues, and supporting IT projects.
Key Skills for This Role
Responsibilities
- Provide first level technical support for end users, including troubleshooting hardware, software, and application related issues
- Support IT projects, system implementations, application support, and other technology initiatives as required
- Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues and smooth service delivery
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 3–6 years of experience in IT Helpdesk Support with exposure to broader IT functions
- Experience in IT Audit, Infrastructure, Application Support, Systems Administration, or other IT domains preferred
- Strong analytical, problem solving, and communication skills
- UAE Driving License is mandatory
Full Job Posting
IT Support Executive / Helpdesk Support
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3–6 years of experience in IT Helpdesk Support with exposure to broader IT functions.
- Candidates with experience in IT Audit, Infrastructure, Application Support, Systems Administration, or other IT domains will be preferred.
- UAE Driving License is mandatory.
Responsibilities
- Provide first level technical support for end users, including troubleshooting hardware, software, and application related issues.
- Support IT projects, system implementations, application support, and other technology initiatives as required.
- Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues and smooth service delivery.
Qualifications
- Strong analytical, problem solving, and communication skills with the ability to manage multiple IT responsibilities in a dynamic environment.
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