IT Support Engineer
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Key skills for this role
About the Role
Haystack is hiring an IT Support Engineer for a partner company. The role involves implementing technical solutions for hardware, OS, and enterprise software, troubleshooting, and managing local IT projects.
Key Skills for This Role
Responsibilities
- Implement technical solutions for computer hardware, operating systems, or enterprise application software
- Provide high quality support across sites in a defined geographical area
- Troubleshoot and solve straightforward problems
- Ensure infrastructure networking and computing systems remain available during production hours
- Manage local technical projects
- Identify root causes of operational issues and process inefficiencies
Requirements
- High school diploma or equivalent
- 2+ years of professional experience
- 2+ years of troubleshooting in a multi user high availability environment
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Fluent in Cisco/networking and either Linux and/or Microsoft
- Valid Driver License
Full Job Posting
The Role
- Implement technical solutions for computer hardware, operating systems, or enterprise application software
- Provide high quality support across sites in a defined geographical area
- Troubleshoot and solve straightforward problems
- Ensure infrastructure networking and computing systems remain available during production hours
- Manage local technical projects
- Identify root causes of operational issues and process inefficiencies
What You'll Need
- High school diploma or equivalent
- 2+ years of professional experience
- 2+ years of troubleshooting in a multi user high availability environment
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Fluent in Cisco/networking and either Linux and/or Microsoft
- Valid Driver License
What's On Offer
- Competitive compensation up to $41 per hour
- Comprehensive healthcare benefits
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
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