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IT Support Engineer / IT Support Executive
WeblineIndia
Ahmedabad, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 3 weeks ago
WindowsmacOSLinux (basic)Office 365OutlookNetworking
Free
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WindowsmacOSLinux (basic)
Key Skills for This Role
WindowsmacOSLinux (basic)Office 365OutlookNetworking
Full Job Posting
Technical Support
Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365 , and enterprise applications.
Install, configure, and maintain hardware, software, and peripherals.
Handle system upgrades, patch management, and regular maintenance .
Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
Manage user accounts, permissions, and access through Active Directory .
Infrastructure & Monitoring
Assist in maintaining network devices (routers, switches, firewalls).
Monitor system performance and ensure uptime.
Support installation and maintenance of servers, cloud solutions, backups, storage devices , etc. (as applicable).
Ensure IT assets are tracked, updated, and maintained.
User Support
Respond to user queries via email, phone, or ticketing system.
Provide timely resolution and escalate issues to senior engineers when needed.
Train employees on basic IT usage, security practices, and software tools.
IT Administrative Tasks
Maintain logs, documentation, and SOPs.
Support procurement of IT hardware/software.
Ensure compliance with IT security policies and audit requirements.
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