IT Support Engineer – F&B Operations
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Key skills for this role
About the Role
Manage IT infrastructure, POS systems, and technical operations; requires strong networking, hardware troubleshooting, and IT support experience in the F&B industry.
Key Skills for This Role
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Job Overview
We are a growing restaurant group operating multiple outlets across the UAE.
We are looking for
a hands-on IT Support Engineer to manage IT infrastructure, POS systems, and technical
operations across our outlets.
The ideal candidate should have strong experience in networking, hardware troubleshooting, POS
systems, and IT support within the F&B industry, with the ability to respond quickly to operational
issues across different locations.
Network & Infrastructure
- Configure and maintain routers, WiFi controllers, access points, L2/L3 switches, VLANs,
- VPNs, firewalls, and IP phones.
- Manage internet connections and coordinate with Etisalat for installations and
- troubleshooting.
- Perform Cat6 cabling, labeling, testing, and repairs.
Hardware & Systems
- Install and troubleshoot servers, SQL databases, laptops, desktops, printers, and CCTV
- systems.
- Maintain antivirus systems, backups, shared folders, and FTP security.
- Install and maintain sound systems including music and amplifier setups.
Pos & Restaurant Systems
- Install, configure, and maintain POS hardware and software across outlets.
- Manage POS user accounts, licenses, and integrations with back-office systems.
- Support QR menu systems, guest waiting applications, and other restaurant digital
- solutions.
It Administration
- Manage email hosting and website hosting.
- Create and manage staff email accounts and system access.
- Manage Google Business pages and Maps listings for outlets.
- Maintain asset management and IT documentation.
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