IT Support Engineer
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Key skills for this role
About the Role
IT Support Engineer role providing technical assistance, system maintenance, and user support. Requires 2+ years of experience, strong knowledge of Windows and Linux OS, and networking fundamentals.
Key Skills for This Role
Responsibilities
- Diagnose and resolve hardware, software, and network issues for users
- Set up and configure computer systems, software, networks, printers, and other peripherals
- Provide technical assistance to users via phone, email, or in person
- Perform routine maintenance tasks such as Active Directory, software updates, backups, and security checks (Linux and Windows based)
- Keep track of hardware and software assets
- Maintain records of issues, solutions, and user information
- Educate users on new technologies and software
Requirements
- Minimum 2 years of experience in a relevant field (3 years preferable)
- Strong understanding of computer hardware, software, networks, and operating systems
- Clear and concise communication skills
- Ability to prioritize tasks and manage time effectively
- Good hands on with Windows OS (expert preferred)
- Experience or basic understanding of Linux OS (good hands on preferred)
- Understanding of networking connectivity and basic principles (VPN, TCP/IP, Routing, Subnetting, DNS, DHCP, VLAN)
Full Job Posting
Job Responsibilities
- Troubleshooting: Diagnosing and resolving hardware, software, and network issues for users.
- Installation & Configuration: Setting up and configuring computer systems, software, networks, printers, and other peripherals.
- User Support: Providing technical assistance to users via phone, email, or in person.
- System Maintenance: Performing routine maintenance tasks such as Active Directory, software updates, backups, and security checks (Linux and Windows based).
- Inventory Management: Keeping track of hardware and software assets.
- Documentation: Maintaining records of issues, solutions, and user information.
- Training: Educating users on new technologies and software.
Requirements
- Minimum 2 years of experience within a relevant field (3 years preferable).
- Technical Proficiency: Strong understanding of computer hardware, software, networks, and operating systems.
- Communication: Clear and concise communication skills, both written and verbal.
- Time Management: Ability to prioritize tasks and manage time effectively.
- Adaptability: Ability to adapt to new technologies and learn new skills quickly.
- Good hands on with Windows OS (expert preferred).
- Experience or basic understanding of Linux OS (good hands on preferred).
- Understanding of networking connectivity and basic principles (VPN, TCP/IP, Routing, Subnetting, DNS, DHCP, VLAN).
Pay
- AED 5,000.00 AED 6,000.00 per month
Work Location
- In person
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