IT Support Engineer
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Key skills for this role
About the Role
Alleanza Healthcare LLC is looking for an IT Support Engineer to manage and troubleshoot hardware, software, and network systems. You will support HRMS, medical software, and ERP systems, and ensure IT infrastructure uptime.
Key Skills for This Role
Responsibilities
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, biometric devices, and other IT equipment
- Manage and support all company software applications, including HRMS, medical software, ERP systems, Microsoft Office, and other business applications
- Configure, administer, and troubleshoot company email accounts, Outlook, Microsoft 365, and related email services
- Provide technical support to employees for hardware, software, networking, and system related issues
- Manage user accounts, passwords, permissions, and access rights across various systems
- Perform installation, upgrades, and maintenance of operating systems and software applications
- Monitor system performance and ensure optimal uptime of IT infrastructure
- Maintain and troubleshoot LAN, Wi Fi, internet connectivity, VPN, and network devices
- Perform regular data backup, recovery, and disaster recovery procedures
- Ensure data security, antivirus protection, endpoint security, and compliance with IT policies
- Coordinate with software vendors, internet providers, and third party IT service providers
- Support implementation, maintenance, and upgrades of HRMS and healthcare management systems
Requirements
- Experience in IT support and troubleshooting hardware, software, and networking
- Strong knowledge in Work management and CRM Softwares
- Experience with HRMS and healthcare management systems preferred
Full Job Posting
Key Responsibilities
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Manage and support all company software applications, including HRMS, medical software, ERP systems, Microsoft Office, and other business applications.
- Configure, administer, and troubleshoot company email accounts, Outlook, Microsoft 365, and related email services.
- Strong knowledge in Work management and CRM Softwares.
- Provide technical support to employees for hardware, software, networking, and system related issues.
- Manage user accounts, passwords, permissions, and access rights across various systems.
- Perform installation, upgrades, and maintenance of operating systems and software applications.
- Monitor system performance and ensure optimal uptime of IT infrastructure.
- Maintain and troubleshoot LAN, Wi Fi, internet connectivity, VPN, and network devices.
- Perform regular data backup, recovery, and disaster recovery procedures.
- Ensure data security, antivirus protection, endpoint security, and compliance with IT policies.
- Coordinate with software vendors, internet providers, and third party IT service providers.
Additional Responsibilities
- Support implementation, maintenance, and upgrades of HRMS and healthcare management systems.
- Configure and maintain printers, shared drives, cloud storage, and file servers.
- Maintain IT asset inventory and documentation for all hardware and software licenses.
- Assist in onboarding and offboarding employees by setting up and disabling user accounts, email IDs, and IT equipment.
- Diagnose and resolve software compatibility issues and system failures.
- Provide remote and onsite technical support across company locations.
- Maintain documentation of IT procedures, configurations, and troubleshooting guides.
- Recommend and implement improvements to enhance IT infrastructure and operational efficiency.
- Ensure compliance with cybersecurity best practices and organizational IT standards.
- Perform any other IT related duties assigned by management.
Compensation
- Pay: AED2,104.96 AED6,859.87 per month
Work Location
- In person
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