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IT Support Engineer

Accentia Consulting
Doha, QAT
Fulltime
Mid-Senior
1 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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Tier 2 Support – Responsibilities

  • Handle complex and technical issues that cannot be resolved by Tier 1 support.
  • Perform in-depth troubleshooting, advanced configuration, and specialized technical analysis.
  • Resolve all end-user related issues, including software, hardware, applications, web applications, access problems, incidents, and requests.
  • Manage the IT asset management activities, including inventory control and distribution of IT equipment.
  • Analyze and ensure quality assurance for continuous improvement of support services.
  • Provide on-site support when required for issues that cannot be resolved remotely, including PC deployment and hardware troubleshooting.
  • Support hardware and software installation, configuration, upgrades, and relocation activities across multiple locations.
  • Provide second-tier application support for all customer service–related systems.
  • Perform remote support during standby hours (after working hours, weekends, and holidays) by handling calls, messages, and ITSM tickets and resolving or escalating issues.
  • Log, diagnose, escalate, resolve, and close incidents, including functional and vertical escalations where applicable.
  • Identify and implement solutions that reduce repeated incidents (root cause analysis, self-help solutions, etc.).
  • Coordinate with vendors for hardware/software issues that fall under vendor responsibility.
  • Support crisis and high-priority incident situations requiring deeper technical intervention.
  • Maintain and manage IT equipment stores and support stock distribution as required.
  • Need native Arabic speaking male candidates who have a car and a valid Qatar Driving License
  • Pay: From QAR6,000.00 per month

Application Question(S)

  • Do you have a valid Qatar driving license and car?
  • What is your gender?

Experience

  • Tier 2 IT Support Engineering: 2 years (Required)

Language

  • Arabic (Required)

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