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IT Support Engineer
Es Field Delivery Uk Ltd
Cambridge, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
Windows 10
Free
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Windows 10
Key Skills for This Role
Windows 10
Full Job Posting
Key Responsibilities
- Managing site activities and workload to ensure SLA’s are met.
- Preparation and management of site documentation and assisting the team lead and account SDM with any escalations. .
- Second level support of the client and application software on a range of multivendor laptops and PC’s as well as Apple equipment (iPads and iPhones mainly).
- PC lifecycle and asset management
- Other IMAC activities including office moves and software installations
- A small amount of Hardware break fix may be required.
- Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
- Be able to assist in the of management small projects/change. E.g. hardware or application updates
- Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
Essential Skills
- Proven software and hardware troubleshooting skills
- Experience of supporting Windows 10 client
- Experience of supporting Microsoft Office suites including Office 365
- Ability to work under pressure to meet SLA's
- Ability to work under own initiative
- A+ or other relevant certification
- OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft
- A high level of customer focus
- Excellent written and verbal communication skills
- BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.
- This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
- We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
- Apply now for consideration!
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