smartrecruiters
IT Deskside Support Engineer
Es Field Delivery Uk Ltd
Aldershot, GBR
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
PCsPrintersSoftware PackagesOperating Systems
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
PCsPrintersSoftware Packages
Key Skills for This Role
PCsPrintersSoftware PackagesOperating Systems
Full Job Posting
Key Responsibilities include but not limited to
- To provide 2nd line support for all hardware and software IT-related issues and incidents.
- To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
- To install pre-defined computer ‘images’ onto desktop and laptop computers in the case of a serious system failure.
- To install or re-install any applications onto PCs in line with installation procedures.
- To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
- To perform hardware break fix on PC's, Laptops and Printers or manage hardware repair through the customer defined warranty routes.
- Update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations.
- Installation of IT hardware; printers, pcs, switches, servers, cabinets, etc.
- Provide patching services both from floor to desktop equipment and within the comms room and perform cabling diagnostic services.
- Work collaboratively with other teams where incidents and service requests require cross-functional activities.
- Hands and eyes activities including hosting of third party engineers.
Essential Skills
- SC Secuirty Cleared or ability to be cleared
- A broad technical knowledge of PC’s/peripherals and their architecture
- Previous experience in desktop support/hardware refreshes
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Es Field Delivery Uk Ltd
Mobile Deskside Support Engineer / Field Engineer
Castleford, GBR
MidFull-time
Discovered 2 weeks agoView →
Mobile Deskside Support Engineer / Field Engineer
Leatherhead, GBR
MidFull-time
Discovered 2 weeks agoView →
2nd Line Deskside Support Engineer – West London
Greenford, GBR
MidFull-time
Discovered 2 weeks agoView →
Operations Administrator
Aldershot, GBR
Discovered 2 weeks agoFull-time
Mobile Deskside Support Engineer / Field Engineer
Castleford, GBR
Discovered 2 weeks agoFull-time
Administrator
Reading, GBR
Discovered 2 weeks agoFull-time
Hardware Repair Technician
Telford, GBR
Discovered 2 weeks agoFull-time
Mobile Deskside Support Engineer / Field Engineer
Leatherhead, GBR
Discovered 2 weeks agoFull-time
IT Support Engineer
Reading, GBR
Discovered 2 weeks agoFull-time
2nd Line Deskside Support Engineer – West London
Greenford, GBR
Discovered 2 weeks agoFull-time
Active Directory Specialist
Reading, GBR
Discovered 2 weeks agoFull-time