indeed
IT Support Engineer
Qube Cinema
Tamil Nadu, IND
Full-time
Onsite
Discovered 1 weeks ago
L1/L2 IT supportWindows 10/11Microsoft 365 administrationExchange OnlineMicrosoft TeamsSharePoint Online
Free
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L1/L2 IT supportWindows 10/11Microsoft 365 administration
Role Overview
Provide customer-focused L1/L2 IT support and contribute to reliable day-to-day IT operations.
The role covers end-user support, Microsoft 365 administration, Windows endpoints, network troubleshooting, asset management, access administration, and service desk operations.
The successful candidate will manage incidents and service requests within agreed service-level targets.
Key Skills for This Role
L1/L2 IT supportWindows 10/11Microsoft 365 administrationExchange OnlineMicrosoft TeamsSharePoint Online
Full Job Posting
Role Overview
Provide customer-focused L1/L2 IT support and contribute to reliable day-to-day IT operations.
The role covers end-user support, Microsoft 365 administration, Windows endpoints, network troubleshooting, asset management, access administration, and service desk operations.
The successful candidate will manage incidents and service requests within agreed service-level targets.
End-User Support and Service Desk
- Provide L1/L2 support for desktops, laptops, printers, peripherals, operating systems, and business applications.
- Manage incident and service-request lifecycles using ManageEngine ServiceDesk Plus or a comparable ITSM platform.
- Troubleshoot login, performance, application, email, printer, VPN, and connectivity issues.
- Maintain ticket records and monitor pending and overdue requests against defined SLAs.
- Identify recurring issues, perform initial root-cause analysis, and escalate appropriately.
Microsoft 365 and Access Administration
- Administer Microsoft 365 accounts, licenses, groups, and access through the Microsoft 365 admin center and Microsoft Entra ID.
- Support Exchange Online, shared mailboxes, distribution groups, forwarding, and basic mail-flow troubleshooting.
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