IT Support Associate II, Ops Tech Solutions (OTS)
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Key skills for this role
About the Role
Amazon OpsTech IT seeks an IT Support Associate II to support IT equipment in operations facilities. Responsibilities include troubleshooting, handling support requests, training new hires, and traveling to local sites.
Key Skills for This Role
Responsibilities
- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
- Handle support requests and procedures across the network
- Assist in training new hires
- Continuously learn new technologies
- Support customers from multiple buildings in the area, as well as remote customers
- Travel within local or regional area to support customers
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent
Full Job Posting
About the Role
- Operations is at the heart of Amazon’s business.
- OpsTech IT provides nonstop global IT support to Amazon Operations.
- As an IT Support Associate II, you will support the operations team in resolving technical problems.
Key Job Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- Experience troubleshooting integrated and interdependent computer systems.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Experience in a dynamic environment with a high degree of customer service.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
Compensation
- Starting pay: $23.00 $37.00 USD hourly.
- Benefits include EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
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