IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
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Key skills for this role
About the Role
Amazon OpsTech IT is looking for an IT Support Associate II to support IT infrastructure in operations facilities. The role involves troubleshooting, equipment allocation, and training new hires, with travel within a defined geographical area.
Key Skills for This Role
Responsibilities
- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
- Handle support requests and procedures across the network
- Assist in training new hires
- Continuously learn new technologies
- Support customers from multiple buildings in the area, as well as remote customers
- Travel within local or regional area to support customers
Requirements
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent
- CompTIA A+, Network+, Cisco/CCNA, Linux, Microsoft hardware, AWS or other industry relevant certifications (Preferred)
Full Job Posting
Description
- OpsTech IT provides nonstop global IT support to Amazon Operations. We are looking for self motivated individuals to support IT infrastructure and resolve technical problems within Amazon operations facilities in a defined geographical area.
Key job responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Pay
- The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
- USA, NY, Rochester 23.00 37.00 USD hourly
Benefits
- Comprehensive healthcare benefits starting on Day 1, matching 401(k) program, up to 20 weeks of paid parental leave.
- EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
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