IT Support Analyst
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Key skills for this role
Role Overview
Provide end-user technical support and maintain IT infrastructure across offices in the Kingdom.
Support the smooth operation of technology services through troubleshooting and customer-focused service.
Key Skills for This Role
Full Job Posting
Role Overview
Provide end-user technical support and maintain IT infrastructure across offices in the Kingdom.
Support the smooth operation of technology services through troubleshooting and customer-focused service.
Key Responsibilities
- Provide first-, second-, and third-line technical support to end users.
- Diagnose and resolve hardware, software, and system issues.
- Configure and deploy desktops, laptops, smartphones, and related devices.
- Support new-user onboarding, setup, and account administration.
- Manage and prioritize support requests to meet business needs.
- Perform root cause analysis and implement long-term solutions.
- Coordinate with external IT vendors for hardware and software support.
- Maintain IT asset records and related documentation.
- Support IT projects, initiatives, policies, and operational improvements.
Qualifications
- Bachelor's degree in IT, Computer Science, or a related field.
- English proficiency is required; Arabic is an advantage.
- Minimum three years of experience in IT technical support or a similar role.
Technical Expertise
- Strong knowledge of Windows environments.
- Experience supporting desktops, laptops, smartphones, and mobile devices.
- Familiarity with Microsoft 365 administration and desktop applications.
- Understanding of networking, telephony, and information security controls.
- Experience with remote support tools and office peripherals.
Opportunity Context
The role supports a nationally significant initiative focused on improving services and outcomes for citizens across the Kingdom.
The position operates in a dynamic environment where technology supports operational excellence and service delivery.
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