IT Specialist & Team Manager (Infrastructure, Systems & Support)
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Key skills for this role
About the Role
Avoria GmbH is seeking an IT Specialist & Team Manager to lead IT operations while providing hands-on technical expertise in infrastructure, systems administration, cybersecurity, and end-user support.
Key Skills for This Role
Responsibilities
- Lead, mentor, and manage the IT support and infrastructure team
- Set team objectives, KPIs, and performance standards
- Coordinate IT projects, system upgrades, and technology implementations
- Manage vendor relationships and external service providers
- Develop and maintain IT policies, procedures, and best practices
- Plan and manage IT budgets, hardware procurement, and software licensing
- Manage and maintain servers, networks, cloud services, and IT infrastructure
- Monitor system performance, availability, and security
- Administer Microsoft 365, Active Directory, Azure, and related technologies
- Ensure business continuity through backup and disaster recovery strategies
- Implement and maintain cybersecurity measures and compliance requirements
- Oversee IT helpdesk operations and support escalations
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of IT infrastructure, systems administration, or technical support experience
- 2+ years of team leadership or management experience
- Experience managing enterprise IT environments
- Proficiency in Microsoft 365 Administration, Azure, Active Directory, Windows Server Administration, Networking, and Cybersecurity
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities
- Strong problem solving and analytical thinking
Full Job Posting
Role Overview
- We are seeking a highly motivated IT Specialist & Team Manager to lead our IT operations while providing hands on technical expertise across infrastructure, systems administration, cybersecurity, and end user support.
- This role combines technical leadership with team management responsibilities, ensuring the reliability, security, and continuous improvement of our IT environment.
- The ideal candidate is an experienced IT professional who enjoys solving complex technical challenges, managing projects, and developing high performing teams.
Key Responsibilities IT Leadership & Team Management
- Lead, mentor, and manage the IT support and infrastructure team.
- Set team objectives, KPIs, and performance standards.
- Coordinate IT projects, system upgrades, and technology implementations.
- Manage vendor relationships and external service providers.
- Develop and maintain IT policies, procedures, and best practices.
- Plan and manage IT budgets, hardware procurement, and software licensing.
Key Responsibilities Infrastructure & Systems Administration
- Manage and maintain servers, networks, cloud services, and IT infrastructure.
- Monitor system performance, availability, and security.
- Administer Microsoft 365, Active Directory, Azure, and related technologies.
- Ensure business continuity through backup and disaster recovery strategies.
- Implement and maintain cybersecurity measures and compliance requirements.
Key Responsibilities Technical Support & Operations
- Oversee IT helpdesk operations and support escalations.
- Troubleshoot hardware, software, network, and system issues.
- Manage user accounts, permissions, and access controls.
- Support onboarding and offboarding processes for employees.
- Maintain IT asset inventory and documentation.
Key Responsibilities Security & Compliance
- Implement security policies and risk mitigation measures.
- Conduct regular security assessments and vulnerability management.
- Ensure compliance with company and industry standards.
- Respond to and manage security incidents when required.
Requirements Education
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Requirements Experience
- 5+ years of IT infrastructure, systems administration, or technical support experience.
- 2+ years of team leadership or management experience.
- Experience managing enterprise IT environments.
Requirements Technical Skills
- Microsoft 365 Administration
- Azure / Cloud Services
- Active Directory & Group Policies
- Windows Server Administration
- Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
- Endpoint Management & Security
- Cybersecurity Best Practices
- Backup & Disaster Recovery Solutions
- IT Service Management (ITIL knowledge preferred)
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certifications
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
- Cisco CCNA (preferred)
Soft Skills
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Strong problem solving and analytical thinking.
- Ability to manage multiple projects and priorities simultaneously.
- Proactive, organized, and results driven mindset.
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