IT Sourcing Manager
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Key skills for this role
About the Role
Manulife seeks an IT Sourcing Manager to execute end-to-end IT and software sourcing and contracting initiatives. This role partners with Technology, Legal, Risk, and Finance to drive commercial outcomes, manage risk, and contribute to continuous improvement through benchmarking and analytics.
Key Skills for This Role
Responsibilities
- Collaborate and lead cross functional teams to execute low to medium value/complexity sourcing projects and contracting efforts for IT and Software (including SaaS and technology services)
- Plan and execute renewals/amendments, including tracking key expirations and developing renewal workplans with stakeholders
- Develop PxQ baselines and contract analysis, determine sourcing strategy (competitive vs. single source), lead negotiations, and drive supplier selection recommendations
- Influence and shape business requirements needed to evaluate suppliers and enable timely, unified decisions
- Read, understand, and negotiate commercial terms in current contracts and proposals; coordinate with Legal/Risk/Finance SMEs to close key gaps and finalize contract documents
- Ensure initiatives are logged and progressed through Ivalua intake to contract workflow; coordinate required SMEs to support risk and contracting steps
- Maintain clean deal documentation and workflow progression through procurement systems and CLM processes (including contract review/redlining practices in Sirion where applicable)
- Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment on tradeoffs and approvals
- Support required governance inputs for technology purchases (e.g., architectural reviews/ARB thresholds) to ensure the deal can proceed through internal approvals and onboarding
- Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions
- Provide business intelligence and insights to improve data driven sourcing decisions and portfolio prioritization
- Define and track key performance metrics (pipeline, cycle time, sourcing outcomes) and develop dashboards or reporting views to support tower priorities
Requirements
- 6+ years of progressive experience in IT/software sourcing, procurement, vendor management, and/or consulting with direct responsibility for negotiations and contracting
- Demonstrated ability to lead cross functional sourcing initiatives and influence stakeholders without direct authority
- Strong commercial and analytical skills (baseline and market analysis; building negotiation strategy and options)
- Strong written/verbal communication skills and ability to produce executive ready materials
- Working knowledge of procurement tools and workflows (intake to contract and contract lifecycle processes)
- Advanced MS Excel / PowerPoint skills; familiarity with Power BI or similar analytics tools is an asset
- Post secondary degree in Business, Supply Chain, Finance, IT, or a related field or equivalent experience
- Prior experience in sourcing, strategy/management, consulting (or equivalent internal consulting/PMO experience) preferred
- Experience supporting AI related procurement work preferred
- Experience sourcing and negotiating AI, machine learning, and generative AI solutions considered an asset
Full Job Posting
Role Overview
- This role is responsible for executing IT and Software sourcing and contracting initiatives end to end from intake and strategy through negotiations, award, and contract execution while partnering with Technology stakeholders, Legal, Risk, and Finance to deliver strong commercial outcomes and ma
- In addition, this role contributes to continuous improvement across the Technology sourcing portfolio by providing benchmarking, analytics, and executive ready materials that improve decision quality, cycle time, and consistency.
Position Responsibilities
- Collaborate and lead cross functional teams to execute low to medium value/complexity sourcing projects and contracting efforts for IT and Software (including SaaS and technology services as applicable).
- Plan and execute renewals/amendments, including tracking key expirations and developing renewal workplans with stakeholders.
- Develop PxQ baselines and contract analysis, determine sourcing strategy (competitive vs. single source), lead negotiations, and drive supplier selection recommendations.
- Influence and shape business requirements needed to evaluate suppliers and enable timely, unified decisions.
- Read, understand, and negotiate commercial terms in current contracts and proposals; coordinate with Legal/Risk/Finance SMEs to close key gaps and finalize contract documents.
- Ensure initiatives are logged and progressed through Ivalua intake to contract workflow; coordinate required SMEs (e.g., VGM/VISM/Legal) to support risk and contracting steps.
- Maintain clean deal documentation and workflow progression through procurement systems and CLM processes (including contract review/redlining practices in Sirion where applicable).
- Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment on tradeoffs and approvals.
- Support required governance inputs for technology purchases (e.g., architectural reviews/ARB thresholds and required pre requisites where applicable) to ensure the deal can proceed through internal approvals and onboarding.
- Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions (e.g., rate/price benchmarking, deal structure options, value levers).
- Provide business intelligence and insights to improve data driven sourcing decisions and portfolio prioritization.
- Define and track key performance metrics (pipeline, cycle time, sourcing outcomes) and develop dashboards or reporting views to support tower priorities.
Required Qualifications
- 6+ years of progressive experience in IT/software sourcing, procurement, vendor management, and/or consulting with direct responsibility for negotiations and contracting.
- Demonstrated ability to lead cross functional sourcing initiatives and influence stakeholders without direct authority.
- Strong commercial and analytical skills (baseline and market analysis; building negotiation strategy and options).
- Strong written/verbal communication skills and ability to produce executive ready materials.
- Working knowledge of procurement tools and workflows (intake to contract and contract lifecycle processes).
- Advanced MS Excel / PowerPoint skills; familiarity with Power BI or similar analytics tools is an asset.
Preferred Qualifications
- Prior experience in sourcing, strategy/management, consulting (or equivalent internal consulting/PMO experience).
- Experience supporting AI related procurement work (e.g., AI tooling evaluations, AI contract addenda workflows, AI assisted sourcing enablement).
- Experience sourcing and negotiating AI, machine learning, and generative AI solutions, including software, platforms, data services, and related professional services, is considered an asset.
- Post secondary degree in Business, Supply Chain, Finance, IT, or a related field or equivalent experience.
About Manulife and John Hancock
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Manulife is an Equal Opportunity Employer.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination.
Salary and Benefits
- Salary range is expected to be between CAD 92,900.00 CAD 142,900.00.
- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short and long term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
Working Arrangement
- Hybrid
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