IT service management Consultant (ITIL) for Qatar
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Key skills for this role
About the Role
Adheya technologies seeks an IT Service Management Consultant (ITIL) for a Qatar location. The role involves overseeing daily IT service operations, managing incidents and changes, and ensuring SLA compliance.
Key Skills for This Role
Responsibilities
- Oversee daily IT service operations, ensuring tickets are properly assigned and resolved
- Coordinate between users and technical team for urgent issues/requests resolution
- Manage Release and Deployment cycle as focal point from IT Applications
- Represent IT Application Change Management Advisory Board
- Monitor and enforce SLA compliance across incidents, problems, and requests
- Lead the Incident Management process to restore services quickly
- Manage Request Fulfillment to ensure user needs are addressed consistently
- Collaborate with Problem Management to identify root causes and prevent recurring issues
- Provide regular service performance reports and recommend improvements
- Act as the primary point of contact for service related escalations
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- ITIL Foundation certification (higher level preferred)
- 8+ years of experience in IT service management or operations
- Strong knowledge of ITIL processes (Incident, Problem, Change, Request Fulfillment)
- Experience with ITSM tools (ServiceNow)
Full Job Posting
Job Overview
- We are looking for IT Service Manager (ITIL) for Qatar location.
Key Responsibilities
- Oversee daily IT service operations, ensuring tickets are properly assigned and resolved.
- Basic background knowledge of any ITIL processes
- Coordinate between users and technical team for any urgent issues / request’s resolution
- Manage Release and Deployment cycle as focal point from IT Applications
- Represent IT Application Change Management Advisory Board
- Monitor and enforce SLA compliance across incidents, problems, and requests.
- Lead the Incident Management process to restore services quickly and minimize business impact.
- Manage Request Fulfillment to ensure user needs are addressed consistently and efficiently.
- Collaborate with Problem Management to identify root causes and prevent recurring issues.
- Provide regular service performance reports and recommend improvements.
- Act as the primary point of contact for service related escalations.
Required Skills & Competencies
- Strong knowledge of ITIL processes (Incident, Problem, Change, Request Fulfillment).
- Excellent organizational and communication skills.
- Ability to manage multiple priorities and stakeholders.
- Analytical mindset with focus on service quality and customer satisfaction.
- Experience with ITSM tools (ServiceNow).
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field.
- ITIL Foundation certification (higher level ITIL certifications preferred).
- 8+ years of experience in IT service management or operations.
Pay
- QAR 16,000.00 QAR 17,000.00 per month
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