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IT Service Management & Analytics Specialist

Pacer Group
Montréal, CAN
Contract
Mid-Senior
Hybrid
CAD 55–60 per hour
Discovered 1 weeks ago
IT Service ManagementIncident managementProblem managementChange managementServiceNowEnterprise ITSM platforms
Free

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IT Service ManagementIncident managementProblem management
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Role Details

The position is an IT Service Management and Analytics Specialist based in Montreal, Quebec.

The role supports the BFSI domain on a 12-month contract.

Work Arrangement

  • The source describes the work arrangement as onsite (hybrid).

Pay Rate

  • The pay rate is CAD 55–60 per hour for an incorporated contractor.

Mandatory Skills

  • Strong experience with IT Service Management, including Incident, Problem, Change, and Service Management processes.
  • Hands-on experience with ServiceNow or another enterprise ITSM platform.
  • Strong analytical and critical-thinking skills with experience analyzing operational, service, and performance data.
  • Ability to develop dashboards, KPIs, reports, and management-level operational insights.
  • Proficiency in Power BI, Excel, and other business intelligence and analytics tools.
  • Strong project coordination, stakeholder management, and organizational skills across multiple teams.
  • Ability to collaborate with technical, risk, control, audit, and business teams.
  • Excellent communication and presentation skills using Microsoft 365 tools such as SharePoint and Teams.

Recruitment Information

  • The application deadline is September 30, 2026.
  • Pacer Group may use AI to assist with screening applications, while final hiring decisions are made by human recruiters.

Responsibilities

  • Support and analyze IT Service Management processes covering Incident, Problem, Change, and Service Management.
  • Use ServiceNow or another enterprise ITSM platform to support service management activities.
  • Analyze operational, service, and performance data.
  • Develop dashboards, KPIs, reports, and management-level operational insights.
  • Coordinate projects and manage stakeholders across multiple teams.
  • Collaborate with technical, risk, control, audit, and business teams.
  • Prepare and present operational information using Microsoft 365 tools including SharePoint and Teams.

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