IT Service Desk Analyst for Qatar
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Key skills for this role
About the Role
VAM SYSTEMS is seeking an IT Service Desk Analyst for a banking client in Qatar. The role involves first-level IT support, troubleshooting hardware and software issues, and managing service desk calls.
Key Skills for This Role
Responsibilities
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing of calls from internal staff via telephone and email
- First level support – troubleshooting of IT related problems from in house software to hardware such as laptops, PC’s and printers
- Troubleshoot basic network issues
- Escalate unresolved calls to 2nd level support team
- Log all calls in the service desk application/ program
- Take ownership of user problem and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Maintain a high degree of customer service for all support queries and adhere to all clients’ policies and principles
- Provide stat report to the management as required
- Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
Requirements
- MCSE certification
- Networking skills for troubleshooting
- Excellent communication skills
- 2 years previous IT Service Desk or Call center (Tech support) experience
- Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions
- Basic User active group directory administration
Full Job Posting
Company Description
- VINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.
Skill set required
- Should have MCSE certification.
- Networking skills for troubleshooting and resolving tickets.
- Excellent Communication skills.
- 2 years previous IT Service Desk or Call center (Tech support).
- Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions.
- Basic User active group directory administration.
- Overall awesome attitude in resolving IT issues.
Responsibilities
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
- Receiving, logging and managing of calls from internal staff via telephone and email.
- First level support – troubleshooting of IT related problems from in house software to hardware such as laptops, PC’s and printers.
- Troubleshoot basic network issues.
- Escalate unresolved calls to 2nd level support team.
- Log all calls in the service desk application/ program.
- Take ownership of user problem and follow up the status of problems of behalf of the user and communicate progress in a timely manner.
- To maintain a high degree of customer service for all support queries and adhere to all clients’ policies and principles.
- Provides stat report to the management as required.
- Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
Terms and conditions
- Joining time frame: 2 weeks (maximum 4 weeks)
- The selected candidates shall join VAM SYSTEMS – Qatar and shall be deputed to one of the leading Banks in Qatar.
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