IT Restaurant Applications Manager
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Key skills for this role
About the Role
Express Food Company is seeking an experienced IT Applications Manager to lead restaurant technology initiatives, including POS, ERP, HRMS, CRM, and AI systems. The role involves managing integrations, infrastructure, and digital transformation across multi-location operations.
Key Skills for This Role
Responsibilities
- Oversee the full lifecycle management of restaurant systems including POS, ERP, HRMS, CRM, and AI platforms
- Manage end to end system integrations across finance, HR, loyalty programs, payment gateways, and delivery aggregators
- Ensure application performance, uptime, and system reliability across all restaurant branches
- Lead system administration, access management, IT security, compliance, and data governance initiatives
- Drive AI enabled forecasting, labor optimization, and customer analytics capabilities
- Oversee IT infrastructure, cloud environments, backup strategies, and disaster recovery planning
- Lead new restaurant IT setup, system rollouts, upgrades, and data migration projects
- Manage technical support operations, SLA compliance, incident resolution, and business continuity coverage
- Oversee vendor management, contract performance, IT governance, KPI reporting, budgeting, and strategic technology planning
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
- Minimum 10 years of IT experience
- At least 5 years in a managerial role overseeing enterprise applications and infrastructure in a multi location environment
- Strong experience in restaurant technology systems (POS, ERP, HRMS, CRM)
- Hands on experience with Microsoft Dynamics 365, cloud platforms (Azure/AWS), and reporting tools (Power BI)
- Strong knowledge of system integrations, payment gateways, and delivery aggregator platforms
- Good understanding of IT governance, cybersecurity, PCI DSS, ISO 27001, and Saudi PDPL compliance
- Professional certifications (ITIL, PMP, Microsoft, AWS, Cybersecurity) are an advantage
- Strong leadership, stakeholder management, vendor management, and project execution skills
Full Job Posting
The Ideal Candidate
- An experienced IT Applications Manager with strong strategic and operational capabilities, able to manage enterprise restaurant systems, integrations, infrastructure, and digital transformation across a multi location environment.
Why Join Us
- Join a dynamic and fast growing organization where technology plays a critical role in operational excellence and customer experience. This role offers the opportunity to lead large scale restaurant technology initiatives, drive digital transformation, and contribute to the growth of a multi branch
Role Purpose
- To lead the implementation, integration, optimization, and performance of restaurant applications, AI systems, and IT infrastructure, ensuring scalability, security, operational continuity, and alignment with business objectives.
Key Responsibilities
- Oversee the full lifecycle management of restaurant systems including POS, ERP, HRMS, CRM, and AI platforms.
- Manage end to end system integrations across finance, HR, loyalty programs, payment gateways, and delivery aggregators.
- Ensure application performance, uptime, and system reliability across all restaurant branches.
- Lead system administration, access management, IT security, compliance, and data governance initiatives.
- Drive AI enabled forecasting, labor optimization, and customer analytics capabilities.
- Oversee IT infrastructure, cloud environments, backup strategies, and disaster recovery planning.
- Lead new restaurant IT setup, system rollouts, upgrades, and data migration projects.
- Manage technical support operations, SLA compliance, incident resolution, and business continuity coverage.
- Oversee vendor management, contract performance, IT governance, KPI reporting, budgeting, and strategic technology planning.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
- Minimum 10 years of IT experience, with at least 5 years in a managerial role overseeing enterprise applications and infrastructure in a multi location environment.
- Strong experience in restaurant technology systems (POS, ERP, HRMS, CRM).
- Hands on experience with Microsoft Dynamics 365, cloud platforms (Azure / AWS), and reporting tools (Power BI).
- Strong knowledge of system integrations, payment gateways, and delivery aggregator platforms.
- Good understanding of IT governance, cybersecurity, PCI DSS, ISO 27001, and Saudi PDPL compliance.
- Professional certifications (ITIL, PMP, Microsoft, AWS, Cybersecurity) are an advantage.
- Strong leadership, stakeholder management, vendor management, and project execution skills.
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