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IT Relationship Manager
Superior Essex
Atlanta, USA
Full-time
Mid · 3+ years experience
Onsite
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Role Overview
The IT Relationship Manager acts as the bridge between IT departments and the business units they support, translating operational needs into technology initiatives and ensuring IT investments deliver measurable value. They manage expectations, resolve escalations, and guide service performance discussions to prevent misalignment between IT and business priorities. The role combines elements of account management, project oversight, and IT strategy execution.
Key Skills for This Role
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Full Job Posting
Role Overview
The IT Relationship Manager acts as the bridge between IT departments and the business units they support, translating operational needs into technology initiatives and ensuring IT investments deliver measurable value. They manage expectations, resolve escalations, and guide service performance discussions to prevent misalignment between IT and business priorities. The role combines elements of account management, project oversight, and IT strategy execution.
Key Responsibilities
- Stakeholder Management:
- Demand and Service Management: Coordinate with project managers, service managers, and operations teams to prioritize requests, manage escalations, and oversee IT service delivery.
- Strategic Alignment: Translate business strategies into technology roadmaps, ensuring IT initiatives support organizational goals,
- Vendor and Supplier Management: Manage relationships with third-party IT vendors, consultants, and service providers to optimize service delivery
- Performance Monitoring: Conduct quarterly business reviews, analyze service-level agreements (SLAs), and provide context on IT performance and upcoming initiatives.
- Change and Adoption Management: Lead change management efforts, including training, communication, and adoption strategies for new IT solutions.
Requirements
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