IT Operations Specialist

Required - Manage day-to-day IT operations, including system administration, endpoint management, and user support. - Monitor network performance, troubleshoot issues, and ensure system uptime and reliability. - Implement and maintain security controls across devices, networks, and cloud environments. - Support compliance initiatives and audits (e.g., FedRAMP, SOC 2, ISO 27001). - Collaborate with cybersecurity and DevOps teams to ensure secure configurations and patch management. - Manage IT asset inventory, procurement, and lifecycle management. - Oversee onboarding/offboarding processes, including provisioning/deprovisioning of access and equipment. - Administer collaboration tools (Google Workspace, Slack, Zoom, Atlassian, Jira, etc.). - Support automation initiatives to improve IT workflows and reduce manual tasks. Maintain documentation of systems, processes, and configurations. Desired - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent work experience). - 4+ years of experience in IT operations, system administration, or cybersecurity environments. - Strong knowledge of networking (TCP/IP, VPNs, DNS, firewalls). - Hands-on experience with cloud environments such as AWS, Azure, or GCP. - Familiarity with security and compliance frameworks (FedRAMP, NIST, SOC 2, ISO 27001). - Experience with identity and access management tools (Okta, Azure AD, or similar). - Certifications such as CompTIA Security+, Network+, CCNA, or CISSP. - Experience working in a cybersecurity company or a SaaS-based environment. - Familiarity with automation tools (PowerShell, Python, or Bash scripting). - Understanding of Zero Trust principles and secure access management. - Experience supporting hybrid cloud and containerized environments. - Strong customer service mindset and collaborative approach - Proficiency with endpoint management and security tools (Intune, Jamf, CrowdStrike, Sentinelone etc.). - Excellent problem-solving and communication skills. - Ability to manage multiple priorities in a fast-paced, security-focused environment. Benefits - Comprehensive Medical, Dental and Vision coverage for employee and dependents, - Nationwide provider network, 90% Employer Paid - Life insurance 2X salary to $175K, 100% Employer Paid - Unlimited PTO + 12 paid holidays - 401K Plan - NextGen Employee Assistance Program, confidential service to support employees with day-to-day issues, improve work/life balance and enhance well being, 100% Employer Paid FinFit, comprehensive financial wellness tools and resources, 100% Employer Paid - Working Advantage, exclusive travel and entertainment discounts, 100% Employer Paid