Integrations Config/Support

The Company: When your operations are mission-critical, continuous cyber compliance is non-negotiable. Cav is the platform trusted by government agencies and large enterprises to deliver 100% compliance, 100% of the time. From the Department of Defense to the Fortune 500, organizations with complex IT environments rely on Cav’s AI-powered solution to automate evidence collection, control monitoring, and reporting to fulfill compliance requirements. Cav associates all technical control evidence to create a single source of truth - whether on-prem, multi-cloud, or in any hybrid environment – automating and optimizing tedious, incomplete, and expensive cyber compliance programs. Founded and led by veterans of the U.S. military, the Cav team has firsthand knowledge and appreciation for the importance of speed, accuracy and zero-failover in workflows in High-Reliability Organizations. When decisions in the field need to be made quickly, information must be accurate and readily accessible. Cav delivers a real-time, centralized view of operations in cloud, on-premises and air-gapped environments, ensuring leaders are always mission-ready and equipped to deliver in time, with confidence. The Team: At Cav, our team is composed of high-performing professionals who love to win and are deeply committed to excellence. We work hard, pushing ourselves and everyone around us to do their best work. We seek life-long learners whose North star is honing their craft and who bet on themselves. We are constantly building momentum and embracing growth. We’re eager to learn and develop new skills, collaborate across departments, and bring innovative ideas to the table. We understand how to manage our responsibilities with empathy, seek to understand our customers’ and colleagues’ needs, build trusted relationships, and consistently deliver superior value. Cav team members partner closely across Product, Engineering, Sales, Marketing, and beyond to shape the future of our solutions and how we engage the market. It’s a winning culture—and we only want to work with those who strive to be the best. The Role: We’re seeking a detail-oriented and customer-focused Integrations Configuration & Support Specialist to ensure seamless setup, troubleshooting, and optimization of integrations between our platform and third-party systems. This role bridges technical execution and customer enablement — configuring integrations to meet client needs, diagnosing issues, and partnering with Product and Engineering to resolve complex cases. The ideal candidate has strong problem-solving skills, technical aptitude, and a passion for delivering exceptional customer experiences. Required Qualifications: - 2+ years in a technical support, integrations, or implementation specialist role Experience configuring and troubleshooting SaaS integrations (e.g., Salesforce, Jira, ServiceNow, AWS, Azure, GCP) - Solid understanding of APIs, authentication methods (OAuth, SAML, etc.), and data mapping concepts - Strong analytical and troubleshooting skills with a methodical approach - Excellent written and verbal communication skills, especially when working with non-technical stakeholders - Ability to manage multiple integration projects concurrently Desired - Strong desire to understand our product, target market, and direction of the company’s growth - Willingness to be part of the growth of the organization - Enjoy breaking new ground and providing solutions in a rapidly changing environment - Experience supporting integrations for compliance/security tools (e.g., SIEM, GRC, or risk management platforms) - Familiarity with scripting languages (Python, JavaScript, or SQL) for basic automation or data queries - Prior experience in a cybersecurity, compliance, or risk management SaaS company - Background in customer onboarding or post-sales technical enablement - Knowledge of REST APIs and common integration patterns Benefits - Comprehensive Medical, Dental and Vision coverage for employees and dependents, - Nationwide provider network, 90% Employer Paid - Life insurance 2X salary to $175K, 100% Employer Paid - Unlimited PTO + 12 paid holidays - 401K Plan - NextGen Employee Assistance Program, confidential service to support employees with day-to-day issues, improve work/life balance and enhance well being, 100% Employer Paid - FinFit, comprehensive financial wellness tools and resources, 100% Employer Paid - Working Advantage, exclusive travel and entertainment discounts, 100% Employer Paid How To Apply To apply, please visit our portal https://jobs.appone.com/cav and locate the desired job listing. Once you have identified the position, click "Apply" to begin the application process. After completing your application, the hiring manager will be notified, and the review process will commence.