IT Manager I - Network Infrastructure Team

Hands-On Technical Responsibilities

• Serves as a senior technical resource and hands-on working manager for enterprise networking, with working knowledge and oversight in the following areas:
• Design, implement, and maintain enterprise network infrastructure, including routers, switches, firewalls, wireless access points, VPNs, and related hardware/software.
• Oversee daily LAN/WAN network operations, performance monitoring, and optimization to ensure high availability, reliability, and security of the network environment.
• Troubleshoot complex networking issues, perform root-cause analysis, and coordinate incident response to minimize downtime.
• Develop and execute network upgrade, expansion, and modernization projects, including capacity planning and technology evaluations.
• Enforce network security policies, implement best practices, and ensure compliance with organizational standards, regulatory requirements, and industry frameworks.
• Create and maintain comprehensive network documentation, diagrams, procedures, and knowledge base articles.
• Collaborate with IT leadership, security teams, and business units to align network strategy with organizational goals and project requirements.
• Monitor network performance metrics, generate reports, and recommend improvements to enhance efficiency and reduce costs.
• Provide after-hours support for critical incidents as needed.
• Conduct regular team meetings, technical training sessions, and knowledge sharing activities to build team capability.
• Proactively reduce risk exposure from outages, configuration drift, and deferred maintenance

Collaboration & Communication

Preferred/Desired Qualifications

• Prior management experience over networking, systems administration, data center, or infrastructure teams
• Progressively responsible experience in systems administration, systems engineering, data center operations, or related areas
• Strong understanding of Cisco networking technologies to include routing/switching, Cisco IOS/NX-OS, Wireless LAN controllers and access points.
• Experience with Cisco Meraki platform, including Meraki dashboard
• Knowledge of automation and scripting (Python, Ansible, Cisco DNA Center, Meraki APIs)
• Knowledge of enterprise networks, identity and access management, endpoint systems, and operations security
• Familiarity with additional Cisco technologies – Umbrella, Duo, ISE
• Exceptional communication, documentation, organizational, and project management skills
• Strong leadership and team development skills with the ability to mentor junior engineers
• Excellent problem solving and troubleshooting abilities under pressure
• Ability to balance strategic planning with hands-on technical execution
• High degree of ownership and accountability
• Must be able to safely perform the physical aspects of field work, including working on ladders and elevated surfaces, entering and moving within tight or confined spaces, kneeling, crouching, bending, and reaching for equipment access, lifting and carrying up to 45 lbs, and standing, walking, and performing manual tasks for extended periods.
• Requires a valid driver's license to support Countywide IT operations
• May require technical certifications relevant to functional responsibilities

Minimum Requirements

• Four (4) year degree in a relevant Information Technology field preferred, and six (6) years of progressively responsible experience relevant to assigned IT functional area(s), including some prior supervisory experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Background Check Disclosure