IT Manager

Position Overview

It Strategy & Leadership

• Develop and implement IT strategies, policies, and standards across all hotels in the group.
• Ensure alignment of IT systems with the group’s overall business goals.
• Provide leadership and guidance to property-level IT staff.
• Manage IT budgets, procurement, and vendor relationships.

Systems & Operations Management

• Oversee, support, and maintain hotel PMS, POS, back-office, telephony, and guest technology systems.
• Ensure system upgrades, patches, and backups are carried out with minimal business disruption.
• Standardize IT processes and workflows across all properties.
• Monitor and ensure the uptime of critical systems and networks.

Networking & Security

• Manage network infrastructure, Wi-Fi solutions, firewalls, and servers.
• Ensure guest and staff networks are secure, stable, and properly segregated.
• Implement and monitor IT security protocols, including data protection, PCI compliance, and GDPR standards where applicable.
• Develop disaster recovery and business continuity plans.

Support & Training

• Provide second-level IT support to hotel properties, escalating issues where necessary.
• Train and mentor hotel staff on IT systems and cyber hygiene.
• Ensure quick resolution of system issues to minimize impact on guest service and operations.

Project Management

• Lead IT-related projects such as system migrations, new hotel openings, or technology rollouts.
• Collaborate with other departments to evaluate and implement new technologies that enhance guest experience and operational efficiency.

Key Skills & Competencies

• Strong knowledge of hotel systems (PMS such as hotel Logix, Win HMS Opera, POS such as Micros, booking engines, CRS, and channel managers).
• Proficiency in networking, server management, cloud solutions, and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Strong vendor management and negotiation skills.
• Leadership, communication, and project management abilities.
• Ability to work under pressure and manage multiple properties remotely.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of **5–7 years of IT experience**, with at least **3 years in hospitality IT management**.
• Proven track record in managing IT across multiple properties.
• Certifications such as CCNA, MCSE, ITIL, or CISSP are an added advantage.
• Experience with hotel technology vendors and hospitality IT standards.

Performance Indicators

• System uptime and reliability across all properties.
• Successful execution of IT projects within budget and timeline.
• Compliance with data security and IT policies.
• Guest satisfaction with internet and technology services.
• Cost optimization and efficient vendor management.