IT Manager
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Key skills for this role
About the Role
voco Doha West Bay Suites seeks an IT Manager to manage information technology systems, hardware, software applications, disaster recovery, and IT security. The role requires a Bachelor's degree in Information Technology and previous hotel operations experience.
Key Skills for This Role
Responsibilities
- Manage information technology systems, hardware and software applications to hotel IT standards
- Oversee the development and implementation of a disaster recovery plan
- Undertake routine risk management and audit processes to ensure compliance
- Develop a troubleshooting guide and train key staff in IT systems and application use
- Ensure all operating systems, licences and service agreements are kept up to date
- Monitor file server performance, back ups and system performance
- Manage system and firewall security and implement updates as required
- Update IT policies and procedures
- Maintain user database and ensure user profiles are updated
- Manage users and accounts in accordance with IT standards
Requirements
- Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)
- Well developed computerized hotel systems skills including hardware and software applications
- Previous experience within a hotel operations environment
- High degree of competency in hotel PMS application
- Competent Oral and Written English Communication Skills
Full Job Posting
Your day to day
- Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
- Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
- Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards.
- Develop a troubleshooting guide and train key staff in IT systems and application use.
- Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
- Monitors file server performance, back ups and system performance in line with agreed standards.
- Manage system and firewall security and implement updates as required.
- Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
- Maintain user database and ensure user profiles are updated in accordance with personnel changes.
- Manage, users and accounts in accordance with voco® Doha West Bay Suites IT standards.
- Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
- Attend to system maintenance and breakdown requirements in a timely manner.
RESPONSIBLE BUSINESS
- Comply with and ensure adherence to all of the hotel’s policies and procedures.
- Comply with all occupational health and safety policies and procedures.
- Attend all schedule meetings.
- Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties.
- Maintain in good working order all hotel property.
- To maintain a positive and professional attitude at all times.
PEOPLE
- Liaise with senior management daily.
- Ensure effective inter department communication.
- Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard.
GENERAL
- Communicate effectively with all other departments.
- Be able to identify problems and implement solutions.
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
- Maintain IT systems, hardware and software to reduce failure rates to zero.
- Achieve 'good' rating in internal IT audit with no 'high risk' issues.
- Manage vendors and suppliers with no budget overruns.
- Assigned projects are completed within designated timeframes.
- Efficient communication platform is consistently maintained.
- Maintains a professional and organized work environment.
- Implement and manage DRP including testing, training and reporting in accordance with voco® Doha West Bay Suites standards.
PERSONAL CHARACTERISTICS
- Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)
- Well developed computerized hotel systems skills including hardware and software applications.
- Previous experience within a hotel operations environment.
- High degree of competency in hotel PMS application.
- Competent Oral and Written English Communication Skills.
- Strong organizational skills to manage multiple assignments and project management through to delivery.
- 'Can do' attitude and a high level of energy.
- Ability to prioritize tasks and meet the needs of internal customer.
- Able to manage tasks simultaneously and work under pressure.
- Adaptable and flexible to change.
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