Housekeeping Coordinator
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Key skills for this role
About the Role
VOCO is hiring a Housekeeping Coordinator to manage room allocations, order supplies, and coordinate with departments to ensure smooth hotel operations. The role requires 2 years of housekeeping experience in a 4-5 star hotel and proficiency in housekeeping software.
Key Skills for This Role
Responsibilities
- Order all guest room amenities, cleaning chemicals and other consumables
- Follow up on guests by performing courtesy calls to ensure high guest experience
- Update productivity reports and deep cleaning/operational data sheets
- Coordinate daily allocation of guest rooms and public areas to Housekeeping Attendants
- Maintain communication between Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments
- Monitor room status updates and ensure timely cleaning and release of guest rooms
- Manage Lost & Found process in accordance with IHG policies
- Prepare daily housekeeping reports including room assignments, status, and productivity
- Respond promptly to guest requests and coordinate with housekeeping team
Requirements
- Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel
- Ability to speak and understand English confidently and clearly
- Able to read and write English
- Good understanding of housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools
- Between 22 to 30 years of Age
Full Job Posting
Your day to day
- To Order all guest room amenities, Cleaning chemicals and other consumables
- Following up on all the guest by performing courtesy calls to ensure the guest experience is high
- To Update the productivity reports
- To Update all the deep cleaning and other operational data sheet
- Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads and operational efficiency.
- Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments to support seamless hotel operations.
- Monitor room status updates and ensure guest rooms are cleaned, inspected, and released in a timely manner.
- Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored, and returned to guests in accordance with IHG policies.
- Prepare daily housekeeping reports, including room assignments, room status, productivity, and other operational records.
- Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest satisfaction.
- Anticipate guest needs and consistently exceed expectations by delivering timely, personalized, and professional service.
- Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures.
Personal Characteristics
- Ability to speak and understand English confidently and clearly.
- Able to read and write English
- Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel
- Between 22 to 30 years of Age
- Good understanding of various housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools.
- 'Can do' attitude and a high level of energy
- Professionally groomed
- Able to work well independently
- Should be sturdy and medically fit.
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