IT Manager

• Own the day-to-day running of TXP's internal IT function, providing clear direction and holding the team accountable for service levels.

• Lead, coach and develop the internal IT team, including the Senior Technical Engineer, building technical depth and resilience within the function.

• Set clear objectives and provide regular feedback, balancing individual development with the needs of the wider business.

• Build a culture of ownership, curiosity and continuous improvement within the internal IT team.

• Maintain service levels for incident response, request fulfilment and problem management, with clear tracking of performance against agreed targets.

• Proven experience managing an internal IT function, ideally within a technology consultancy or professional services environment.

• Strong working knowledge of Microsoft Azure and Microsoft 365, sufficient to direct and challenge technical decisions without needing to perform hands-on delivery.

• Experience managing a small technical team, with the credibility to lead technically capable people without being the most hands-on person in the room.

• Genuine enthusiasm for AI tools and emerging Microsoft technologies, with a track record of driving adoption of new tools into a live environment.

• Strong vendor management and commercial skills, with experience owning budgets and negotiating contracts.

• Working knowledge of ITIL service management practice, with experience owning incident, problem, change and request processes in a live environment.

• Experience operating within an ISO 9001 quality management system and an ISO 27001 information security management system, including maintaining supporting documentation and evidence.

• Direct experience of being audited against ISO 9001 and/or ISO 27001, and of maintaining Cyber Essentials or Cyber Essentials Plus certification, with the ability to manage findings and actions through to closure.

• Strong, current IT security knowledge, with the ability to translate certification and audit requirements into practical day-to-day controls.

• Uncapped OTE- high earning potential for top performers.

• 25 days annual leave (plus bank holidays).

• An additional day of paid leave for your birthday (or Christmas eve).

• 4% Matched employer contributed pension (salary sacrifice).

• Life assurance (3x).

• Access to an Employee Assistance Programme.

• Private medical insurance through our partner Aviva.

• Cycle to work scheme.

• Corporate eye-care vouchers.

• Access to an independent financial advisor.

• 2 x social value days per year to give back to local communities.