Customer Solution Architect

• Client Focus: Put the client at the centre of every solution, ensuring designs are grounded in real business needs and outcomes.

• Adaptability: Respond quickly to changing client needs, market conditions, and emerging technologies.

• Responsibility: Take ownership of solution direction, ensuring clarity around scope, risks, and delivery feasibility.

• Excellence: Maintain high standards across all pre-sales outputs and continuously improve ways of working.

• Success: Ensure what is sold is delivered successfully, for both the client and TXP.

• Build a strong understanding of each client’s business, operating environment, and key challenges.

• Lead discovery sessions and workshops to identify root causes, not just surface requirements.

• Apply sector knowledge (Financial Services, Insurance, Public Sector) to shape relevant solutions.

• Maintain deep knowledge of TXP’s services and capabilities and apply these effectively in solution design.

• Own the solution across the full pre-sales lifecycle, acting as the technical authority.

• Design practical, commercially viable solutions using TXP’s full capability portfolio.

• Ensure solutions are clearly scoped, realistic, and deliverable.

• Support governance processes and proactively manage risks and issues.

• Lead client discussions, workshops, and solution conversations.

• Act as the main technical contact during pre-sales engagements.

• Present solutions clearly to both technical and non-technical audiences, including senior stakeholders.

• Translate complex technical concepts into clear, business-focused language.

• Produce high-quality content for proposals, Statements of Work (SoWs), presentations, and RFP responses.

• Work with Sales and Delivery teams to validate scope, risks, and delivery approach.

• Manage multiple opportunities at the same time in a structured way.

• Own the handover from pre-sales into delivery, ensuring clarity and completeness.

• Engage delivery teams during late-stage pre-sales to confirm feasibility and readiness.

• Provide clear documentation and briefings to support successful delivery.

• Remain available during early delivery phases to clarify solution intent and scope.

• Contribute to improving and refining TXP’s existing propositions.

• Help develop new offerings aligned to market demand.

• Ensure propositions remain competitive and relevant across target sectors.

• Create reusable assets, templates, and frameworks to improve pre-sales consistency and quality.

• Experience in a Solution Architect, Pre-Sales Architect, or Technical Consultant role within IT services or consultancy.

• Strong track record in pre-sales, including solution design and proposal development.

• Experience working with clients in Financial Services, Insurance, or Public Sector.

• Proven experience leading solution design across the full pre-sales lifecycle.

• Good knowledge of relevant technology areas such as: Cloud platforms Microsoft technologies Software engineering Integration SaaS Data and AI

• Cloud platforms

• Microsoft technologies

• Software engineering

• Integration

• SaaS

• Data and AI

• Strong curiosity and structured thinking when understanding client problems.

• Excellent communication skills, with the ability to simplify complex ideas.

• Confident stakeholder management, including engagement at senior levels.

• High emotional intelligence and strong relationship-building skills.

• Commercial awareness with a practical, delivery-focused mindset.

• Comfortable taking ownership in a fast-paced, multi-opportunity environment.

• Interest in emerging technologies, particularly AI and automation.

• Experience contributing to propositions or go-to-market strategies.

• Experience across multiple sectors (Financial Services, Insurance, Public Sector).

• Familiarity with AI-assisted tools for proposal or documentation creation.

• Understanding of delivery methodologies such as Agile or PRINCE2.

• Degree in a relevant field or equivalent experience.

• Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential.

• 25 days annual leave (plus bank holidays).

• An additional day of paid leave for your birthday (or Christmas eve).

• Salary sacrifice, matched employer contributed pension (4%).

• Life assurance (3x).

• Access to an Employee Assistance Programme (EAP).

• Private medical insurance through our partner Aviva.

• Cycle to work scheme.

• Corporate eye-care vouchers.

• Access to an independent financial advisor.

• 2 x social value days per year to give back to local communities.