IT Infrastructure & Operations Manager
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Key skills for this role
About the Role
TestCrew is seeking an IT Operations & Infrastructure Manager to lead and manage IT infrastructure, data center operations, and technology support services. The role oversees Systems Administration, Network Administration, Database Administration, and IT Hardware Support, ensuring high availability and security.
Key Skills for This Role
Responsibilities
- Lead and manage the IT Operations & Infrastructure function, ensuring the delivery of reliable, secure, and high performing IT services
- Develop and execute infrastructure strategies aligned with business objectives and technology roadmaps
- Establish operational standards, policies, procedures, and governance frameworks
- Manage IT operational budgets, resource planning, procurement, and vendor relationships
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and user satisfaction
- Oversee the management and operation of the organization's data centers and infrastructure facilities
- Ensure the availability, resilience, security, and performance of all critical infrastructure systems
- Lead disaster recovery, backup, business continuity, and capacity planning initiatives
- Manage enterprise network infrastructure, including LAN, WAN, SD WAN, VPN, wireless, internet connectivity, and voice systems
- Oversee server infrastructure, virtualization platforms, storage systems, and operating environments
- Supervise database administration activities across all production and non production environments
- Manage enterprise hardware lifecycle processes, including procurement, deployment, maintenance, and disposal
Requirements
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field
- Minimum 8–12 years of experience in IT Infrastructure and Operations, with at least 3–5 years in a managerial or leadership role
- Proven experience managing enterprise scale IT infrastructure environments and data center operations
- Strong leadership experience overseeing multidisciplinary infrastructure teams
- Experience managing operational budgets, vendors, and large scale infrastructure projects
Full Job Posting
Job Summary
- The IT Operations & Infrastructure Manager is responsible for leading and managing the organization's IT infrastructure, data center operations, and technology support services.
- This role oversees the planning, implementation, maintenance, security, and continuous improvement of all infrastructure components, including Networks (Data & Voice), Servers, Databases, Data Centers, and IT Hardware Support.
- The role manages four key operational verticals—Systems Administration, Network Administration, Database Administration, and IT Hardware Support—ensuring high availability, performance, security, and reliability of IT services that support business operations.
Key Responsibilities
- Lead and manage the IT Operations & Infrastructure function, ensuring the delivery of reliable, secure, and high performing IT services.
- Develop and execute infrastructure strategies aligned with business objectives and technology roadmaps.
- Establish operational standards, policies, procedures, and governance frameworks.
- Manage IT operational budgets, resource planning, procurement, and vendor relationships.
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and user satisfaction.
- Oversee the management and operation of the organization's data centers and infrastructure facilities.
- Ensure the availability, resilience, security, and performance of all critical infrastructure systems.
- Lead disaster recovery, backup, business continuity, and capacity planning initiatives.
- Ensure compliance with operational, security, and regulatory requirements.
- Manage enterprise network infrastructure, including LAN, WAN, SD WAN, VPN, wireless, internet connectivity, and voice systems.
- Ensure network performance, scalability, availability, and security.
- Oversee troubleshooting, incident management, and network optimization initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
- Minimum 8–12 years of experience in IT Infrastructure and Operations, with at least 3–5 years in a managerial or leadership role.
- Proven experience managing enterprise scale IT infrastructure environments and data center operations.
- Strong leadership experience overseeing multidisciplinary infrastructure teams.
- Experience managing operational budgets, vendors, and large scale infrastructure projects.
Technical Expertise
- Windows Server Administration, Linux/Unix Administration, VMware / Hyper V Virtualization, Storage & Backup Solutions, Active Directory, Identity & Access Management
- LAN/WAN, SD WAN, VPN Technologies, Wireless Networks, Voice Infrastructure, Network Security, Firewalls & Network Monitoring
- Oracle Database, Microsoft SQL Server, MySQL, Database Backup & Recovery, Database Performance Management
- Microsoft Azure, AWS, Hybrid Cloud Environments, Infrastructure Monitoring & Automation
- ITIL Framework, Incident Management, Problem Management, Change Management, Capacity Planning, Business Continuity & Disaster Recovery
Preferred Certifications
- ITIL Foundation or Higher
- Microsoft Certified Solutions Expert (MCSE)
- Cisco CCNA / CCNP
- VMware Certified Professional (VCP)
- Microsoft Azure Certifications
- AWS Certifications
- PMP or Prince2 (Preferred)
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