IT Infrastructure Engineer

Job Description

Key Responsibilities

1. ManageEngine Administration

• Configure, maintain, and optimize **ManageEngine Application Manager** for monitoring server, application, and network performance.
• Set up alerts, dashboards, custom monitors, and reporting for proactive issue detection.
• Maintain integrations with ITSM tools and ensure complete visibility of IT operations.
• Perform capacity planning, performance tuning, and version upgrades of monitoring components.

2. VMware Infrastructure Management

• Administer and support **VMware vSphere** environments, including ESXi hosts, vCenter, virtual machines, and clusters.
• Perform VM provisioning, resource optimization, troubleshooting, and lifecycle management.
• Ensure high availability (HA), DRS, snapshots, and disaster recovery configurations are functioning properly.

3. VMware vSAN Management

• Manage and maintain **vSAN storage clusters**, including configuration, health monitoring, and performance tuning.
• Conduct routine storage audits and ensure optimal redundancy and availability.
• Troubleshoot storage-related issues and coordinate hardware upgrades when needed.

4. Microsoft Server Patch Management

• Plan, schedule, and execute **Microsoft Windows Server patching** in accordance with security and compliance standards.
• Manage WSUS, SCCM, or equivalent patching frameworks.
• Validate patches in test environments before production rollout.
• Troubleshoot patch failures and maintain patch compliance reports.

5. ITSM Processes

• Work within IT Service Management (ITSM) frameworks and follow best practices for **Incident, Change, Problem, and Service Request Management**.
• Ensure timely documentation and closure of IT tickets.
• Participate in change advisory board (CAB) meetings and support controlled change implementation.

Required Skills & Competencies

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• Strong knowledge of **ManageEngine Application Manager** or similar monitoring tools.
• Hands-on experience with **VMware vSphere** and **vSAN administration**.
• Proficiency in **Windows Server OS**, patching, basic PowerShell scripting, and server troubleshooting.
• Understanding of ITIL/ITSM practices.
• Strong problem‑solving, analytical, and documentation skills.
• Ability to work independently and collaborate with cross-functional teams.

Qualifications

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• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–6 years of experience in IT infrastructure, system administration, or virtualization.
• Certifications (preferred but not mandatory):
• + VMware VCP
• + ITIL Foundation
• + Microsoft Server-related certifications
• + ManageEngine tool certifications