IT Infrastructure & Administration Lead

3. JOB DIMENSIONS:

4. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

• Position-Specific Accountabilities
• A. Infrastructure Project Support
• Support the execution of the overall IT infrastructure strategy in alignment with Dubai Golf’s technology roadmap and business objectives.
• Contribute input on infrastructure improvements, innovation opportunities, and cost optimization initiatives.
• Provide technical expertise during RFP processes for all infrastructure-related projects.
• Support project teams during discovery, design, and execution by advising on infrastructure requirements, integrations, and dependencies.
• Contribute to the creation and evaluation of RFPs, technical specifications, and design documents for infrastructure components.
• Ensure all infrastructure solutions align with WASL IT standards, security policies, and architectural principles.
• Coordinate the transition of completed projects to the Managed Services Provider (MSP) for steady-state operations.
• Participate in infrastructure-related aspects of new business and technology initiatives (e.g., POS replacement, re-platforming, Meet & Greet experiences).
• Work closely with DevOps and application teams to ensure infrastructure readiness for deployments, integrations, and new application rollouts.
• B. Platform & Infrastructure Oversight
• Oversee and support IT infrastructure across all golf facilities and F&B outlets, including servers, networks, storage, and cloud environments. Support design, configuration, and maintenance of infrastructure components including servers, networks, storage, and cloud environments to ensure performance, scalability, and reliability.
• Serve as a Subject Matter Expert (SME) for infrastructure components supporting the Dubai Golf platforms.
• Work with the MSP to ensure infrastructure services (compute, storage, network, cloud, etc.) meet operational and platform requirements.
• Review and approve infrastructure changes proposed by System Integrators (SIs), ensuring compliance with architecture and cybersecurity standards.
• Maintain an understanding of the platform’s end-to-end infrastructure topology and configuration.
• Support cloud migration and architectural initiatives in alignment with enterprise guidelines.
• Troubleshoot infrastructure issues and coordinate with vendors for timely resolution.
• Document configurations and maintain system health and performance reports.
• Maintain and optimize IT infrastructure performance, reliability, and scalability across all sites.
• Monitor infrastructure consumption and cloud usage to identify cost-saving opportunities.
• Provide input to annual IT budgets and procurement planning related to infrastructure services and projects.
• C. Administration
• Prepare and process purchase requisitions, store requisitions, petty cash requests, and online purchase orders, ensuring timely coordination with internal departments and external stakeholders for approvals and fulfillment.
• Coordinate with vendors and suppliers for submission and processing of invoices, quotations, delivery notes, completion certificates, and job cards, maintaining complete and accurate documentation.
• Support the management of IT contracts and addendums, ensuring proper documentation, renewals, and approval workflows are followed.
• Assist in the preparation and administration of tenders, including defining technical scope, coordinating submissions, and following up with vendors to ensure compliance and timely responses.
• Contribute to vendor evaluation and performance reviews, maintaining records and assisting in the selection and onboarding of qualified suppliers.
• D. Collaboration & Coordination
• Act as the primary liaison between the platform team, Sis, Vendors, MSP, and internal IT stakeholders.
• Collaborate with Enterprise Architects, Application Teams, Vendors and DevOps to ensure integrated design and smooth project execution.
• Participate in architecture reviews and contribute to infrastructure design standards and best practices.
• Support incident, problem, and change management processes by providing infrastructure and platform context.
• Provide visibility into infrastructure dependencies, risks, and readiness during project planning and execution.
• Provide regular updates to the Assistant IT Manager on infrastructure status, risks, and improvement initiatives.
• E. Vendor & Partner Management
• Oversee infrastructure deliverables from System Integrators (SIs) and the Managed Services Provider (MSP), ensuring quality, timelines, and adherence to SLAs.
• Act as the key point of contact for infrastructure-related coordination between vendors, internal stakeholders, and project managers.
• Review and validate vendor proposals, technical documentation, and change requests.
• Support performance reviews and service improvement plans with vendors and the MSP.
• Oversee MSP service delivery, ensuring smooth handover of projects to operations and continuous compliance with SLAs.
• Conduct regular service reviews, tracking performance metrics and improvement actions.
• F. Performance, Reliability, Compliance and Optimization
• Monitor and review infrastructure performance metrics and reports from the MSP; identify trends and opportunities for improvement.
• Work with the MSP to plan capacity management, scaling, and performance tuning activities.
• Contribute to disaster recovery (DR) and business continuity planning (BCP) from an infrastructure standpoint.
• Ensure compliance with cybersecurity and governance requirements across all infrastructure components.
• Participate in and coordinate infrastructure lifecycle refresh, migration, and upgrade projects, ensuring timelines and deliverables are met in coordination with the MSP and vendors.
• Execute and periodically test disaster recovery (DR) and backup plans to ensure operational resilience and recovery readiness.
• G. Continuous Improvement & Documentation
• Maintain comprehensive technical documentation of infrastructure architecture, configurations, and dependencies.
• Contribute to the infrastructure strategy and roadmap for Dubai Golf platforms.
• Recommend enhancements to monitoring, alerting, and automation processes used by the MSP.
• Support periodic governance reviews of infrastructure architecture, service performance, and vendor delivery.
• Powered by People, United by Passion
• Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.