IT Helpdesk Analyst

Demonstrable experience supporting a corporate PC helpdesk, with additional desktop technologies experience considered beneficial.

Skilled in diagnosing and resolving hardware and software issues across PCs, laptops, mobile devices, and enterprise applications.

Experience with patching and software deployment; familiarity with Intune and NinjaOne is a plus.

Experience in information security with a solid working knowledge of GDPR, including policy development, audit activities, and compliance processes.

Strong analytical capability: data collection, trend identification, anomaly detection, and process improvement.

Experience improving analytics tools, methods, and workflows.

Summarises and communicates information clearly and effectively.

Responds to non‑standard requests by investigating and gathering relevant information.

Provides timely, effective support to internal and external customers.

Takes personal responsibility for customer satisfaction and follow‑through.

Works independently or collaboratively to achieve team goals.

Removes barriers to teamwork and supports colleagues.

Demonstrates consistency, trustworthiness, and respect for others’ perspectives.

Flexible, proactive, and committed to delivering high‑quality work.

Strong team‑player mindset with the ability to manage conflicting priorities in a fast‑paced environment.

Comfortable with manual handling and physical installation tasks as part of daily responsibilities.

26 days off a year + Bank Holidays to relax and recharge.

Health Cash Plan to help cover every day medical expenses.

Free onsite bi-weekly yoga

Free onsite massage with a qualified therapist

Group Personal Pension Plan to help you plan for the future.

Bonus Scheme because we believe in sharing success.

Career Development Support with training and opportunities for advancement

Fun seasonal events and social opportunities

Recognition and rewards through our Partners in Excellence programme

You must have the right to remain and work in the UK.

You must tell us about any previous convictions or cautions including any deemed as 'unspent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.

Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right .

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.