IT Head – Operations, Security & Service Management
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Key skills for this role
About the Role
Adecco seeks an experienced IT leader to drive enterprise IT operations, infrastructure, security, and service management for a large-scale hybrid environment. The role requires 10-15 years of IT operations experience with 5-7 years in senior leadership.
Key Skills for This Role
Responsibilities
- Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations
- Own hybrid infrastructure environments including on premise and cloud platforms
- Drive ITIL based service delivery, incident, problem, change, and release management processes
- Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives
- Lead disaster recovery, business continuity, and operational resilience programs
- Establish and strengthen cybersecurity operations and compliance frameworks
- Drive DevOps adoption, CI/CD practices, automation, and infrastructure as code initiatives
- Oversee application operations, SDLC governance, release management, and development demand management
- Manage operational budgets, licensing, vendor contracts, and technology investments
- Partner with business and technology stakeholders to align IT services with business priorities
Requirements
- 10–15 years of experience in IT Operations and Infrastructure Management
- Minimum 5–7 years in a senior IT leadership role
- Proven experience managing enterprise hybrid environments and managed services ecosystems
- Exposure to enterprise platforms, cloud technologies, and security operations
- Large scale IT Infrastructure Management
- Hybrid Cloud Platforms (Azure preferred)
- IT Service Management (ITIL)
- Cybersecurity Operations & Compliance
- DevOps, CI/CD and Automation
- Disaster Recovery & Business Continuity
- Vendor, Managed Services & SLA Governance
- Application Operations & SDLC Governance
Full Job Posting
Overview
- We are looking for an experienced IT leader to drive enterprise IT operations, infrastructure, security, service management and managed services governance across a large scale hybrid technology environment for one of our client.
Key Responsibilities
- Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations.
- Own hybrid infrastructure environments including on premise and cloud platforms.
- Drive ITIL based service delivery, incident, problem, change, and release management processes.
- Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives.
- Lead disaster recovery, business continuity, and operational resilience programs.
- Establish and strengthen cybersecurity operations and compliance frameworks.
- Drive DevOps adoption, CI/CD practices, automation, and infrastructure as code initiatives.
- Oversee application operations, SDLC governance, release management, and development demand management.
- Manage operational budgets, licensing, vendor contracts, and technology investments.
- Partner with business and technology stakeholders to align IT services with business priorities.
Must Have Technical Skills
- Large scale IT Infrastructure Management
- Hybrid Cloud Platforms (Azure preferred)
- IT Service Management (ITIL)
- Cybersecurity Operations & Compliance
- DevOps, CI/CD and Automation
- Disaster Recovery & Business Continuity
- Vendor, Managed Services & SLA Governance
- Application Operations & SDLC Governance
- Budget and Financial Management
- Enterprise IT Strategy and Leadership
Experience Required
- 10–15 years of experience in IT Operations and Infrastructure Management.
- Minimum 5–7 years in a senior IT leadership role.
- Proven experience managing enterprise hybrid environments and managed services ecosystems.
- Exposure to enterprise platforms, cloud technologies, and security operations.
Preferred Certifications
- ITIL, PMP, CISSP, TOGAF, Cloud Architecture Certifications.
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