zoho_recruit
IT Field Technician
Comex 2000
Wednesbury, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
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What you'll do
Travel extensively across the UK to provide onsite technical support and infrastructure assessments
Respond to and resolve escalated technical issues across multiple company locations
Support users with hardware, software, network, mobile device, and connectivity issues
Act as an escalation point for complex IT incidents and service requests
Conduct site visits to assess the condition, effectiveness, and performance of IT infrastructure and equipment
Investigate recurring technical faults and identify root causes
Assess whether equipment, systems, or infrastructure require repair, upgrade, optimisation, or replacement
Produce recommendations and reports to support technology investment decisions
Support infrastructure improvement plans and technology refresh programmes across company locations
Log, prioritise, and manage incidents through the IT service management system
Install, configure, and support Microsoft 365 applications and company-standard software
Troubleshoot network connectivity issues, including VPN and remote access technologies
Set up hardware and software for new employees and support equipment deployments
Maintain IT asset registers and inventory records
Support system maintenance, endpoint management, software updates, and security compliance activities
Assist with information security processes, including access reviews and incident investigations
Deliver basic user training and guidance on IT systems and business applications
Contribute to knowledge bases, FAQs, and support documentation
Build strong relationships with stakeholders across multiple business functions and locations
Ensure all activities are completed in accordance with company policies, procedures, and security standards
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