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IT Field Services Technician
Carrières Dynacare
Ottawa, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 51200-64000 yearly / year
Discovered 2 weeks ago
Office 365LISWindows
Free
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Key Skills for This Role
Office 365LISWindows
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- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
- List of critical duties that the incumbent is expected to perform
- Provides support to end users both remotely and on site.
- Installs/move/decommission/troubleshoot deskside hardware/software and peripheral components such as monitors, workstations and communication interfaces.
- Maintain and organize IT equipment inventory, reports on conditions visual and virtual of each location.
- Resolve IT support issues, optimize services and problem-solve with senior staff when needed.
- Lead intermediate complexity projects and support larger business initiatives as requested by the management.
- Advising on the best use of service catalogue offerings
- Advise, instruct, and train staff on the optimal performance/support operation of deskside hardware and software.
- Maintain technical support, its processes, documentations including incident resolutions.
- Identify, resolve, and escalate all incident/request with potential to exceed established service levels.
- Escalate to Manager as needed.
- Interact with technical areas such as infrastructure, development, and information security staff.
- Review, update workflows and policies. Determine methods to improve process efficiencies where possible based on data analytics/reports.
- Performs other duties as assigned.
- Continuously improve lifecycle service/management using the various metrics/analytics tools available.
- AA degree or technical training preferred or equivalent combination of education and experience.
- 3-6+ years related technical work experience preferably in a high-volume IT office/laboratory environment.
- Strong understanding of ITIL and industry leading best practices
- Proficient understanding of audit standard and requirements.
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