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IT Field Engineer (Abu Dhabi) (m/f/d)
Halian | Managed Services, Recruitment Agency & Contract Staffing
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
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Client
Our client is one of the leading IT Service provider.
Responsibilities
- This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
- You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
- Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
- You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed
- Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
- Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Qualifications And Skills
- BSc. degree in a technical field related to Information Technology
- Minimum three years in Operating Systems support, end user device troubleshooting & support
- Customer service focused
- Problem solving and innovation capabilities
- Excellent communication skills, both written and verbal/nonverbal
- Interpersonal Skills
- Must have extensive Office 365 experience, all applications, with administration exposure if possible
- Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc)
- Must have a basic understanding of networks
- UAE driving license and own transport is essential
Halian Group
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