IT Executive
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Key skills for this role
Role Overview
The IT Executive provides reliable day-to-day technology support and assists with the operation, maintenance, and security of IT systems within an exclusive luxury destination.
The role supports employees across departments and helps maintain a secure and efficient technology environment.
Key Skills for This Role
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About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered hospitality management company specialising in hotel operations, asset management, and food and beverage strategy.
The company provides hotel management, property performance optimisation, cost management, and guest experience services.
Role Overview
The IT Executive provides reliable day-to-day technology support and assists with the operation, maintenance, and security of IT systems within an exclusive luxury destination.
The role supports employees across departments and helps maintain a secure and efficient technology environment.
Key Responsibilities
- Provide first-level technical support, respond to requests, troubleshoot issues, and support users across operational and corporate departments.
- Install, configure, maintain, and support computers, printers, mobile devices, telephones, scanners, networks, Wi-Fi, servers, systems, and user accounts.
- Administer email, permissions, shared drives, business applications, communication platforms, and systems used for finance, procurement, inventory, reservations, point-of-sale, and security.
- Coordinate with external providers, monitor system performance and backups, and maintain asset, licensing, warranty, equipment, account, and support records.
- Assist with backup, recovery, updates, antivirus protection, cybersecurity, IT policies, password standards, and data-protection procedures.
- Support user training, onboarding, technology installations, upgrades, and improvement projects, and escalate serious incidents and outages to the IT Manager.
- Protect sensitive organisational, financial, employee, guest, and operational information and complete activities with minimal disruption.
Requirements
- A diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- Previous experience in IT support, systems administration, helpdesk operations, or a similar role.
- Working knowledge of computers, operating systems, networks, Wi-Fi, printers, user accounts, and common business applications.
- Basic understanding of cybersecurity, data protection, backups, and access management.
- Experience with Microsoft 365, Google Workspace, ticketing systems, or comparable workplace technologies is preferred.
- Strong troubleshooting, analytical, organisational, and problem-solving skills and the ability to explain technical matters clearly.
- Relevant IT certifications are an advantage.
- Ability to work flexible hours and respond to urgent technical issues when required.
- Fluency in English is required.
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