IT Engineer – Corporate Applications (as CRM Functional Support Analyst)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
OilExec International seeks an IT Engineer to support CRM applications (eBilling and CE) for the Customer Service Department in Doha. The role involves application setup, configuration, testing, user support, and training.
Key Skills for This Role
Responsibilities
- Ensure continuous IT support for Customer Service Dept. for eBilling and CE
- Manage internal ticketing tool for user queries related to eBilling and CE
- Provide technical expertise in application setup, configuration and testing for eBilling and CE
- Participate in identifying requirements and new opportunities related to eBilling system & CE
- Schedule maintenance and upgrade of application systems
- Prepare and maintain user manuals for applications
- Provide user trainings and develop training materials
- Create and maintain documentation for operational and security audit
- Support IT Manager and Senior Consultants with various duties
- Weekly reporting of ongoing task and progress
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field
- MS Dynamics 365 certification in D365 Sales and Customer Service
- 3+ years of experience in an implementation or support role in D365 for sales and customer services
- Proficiency in English
- Excellent analytical thinking and problem solving skills
- Excellent communication and inter personal skills
- Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants
- Experience in D365 for Sales environment and release
- Experience in Power platform
Full Job Posting
Job Overview
- Ensures continuous IT support for Customer Service Dept. for eBilling and CE and implements modifications and improvements.
Responsibilities
- Ensures continuous IT support for Customer Service Dept. for eBilling and CE.
- Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.
- Provide technical expertise in application setup, configuration and testing to eBilling and CE.
- Participate in identifying requirements and new opportunities related to eBilling system & CE.
- Schedule maintenance and upgrade of the application systems.
- Prepare and maintain user manuals for applications under MQ Corporate applications.
- Provide user trainings as needed.
- Create and maintain documentation for operational and security audit.
- Support IT Manager and Senior Consultants with various duties.
- Weekly reporting of the ongoing task and progress.
Qualifications, Experience & Skills
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
- MS Dynamics 365 certification in D365 Sales and Customer service.
- 3+ years of experience in an implementation or support role in D365 for sales and customer services.
- Proficiency in English.
- Excellent analytical thinking and problem solving skills.
- Excellent communication and inter personal skills.
- Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants.
- Experience in D365 for Sales environment and release.
- Experience in Power platform.
- Desirable: Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects.
- Desirable: Experience in Power BI.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at OilExec International
HSE MANAGER – Local Hire Contract Basis
Doha, QAT
OilExec International is hiring an HSE Manager on a local hire contract basis in Doha. The role requires a minimum of 10 years of experience as an HSE Manager, with qualifications including NEBOSH IGC, ISO 45001, OSHA, a
Engineering Manager- RasLaffan
Doha, QAT
OilExec International is seeking an Engineering Manager for a role in Ras Laffan, Qatar. You will lead project development from concept to handover, ensuring compliance with Dolphin Energy standards. Requires a Bachelor'
Engineering Manager Location : Doha / Ras Laffan
Doha, QAT
OilExec International is seeking an Engineering Manager for a role in Doha/Ras Laffan, Qatar. You will plan, manage, and lead project development from conception to handover, ensuring alignment with best practices and st
Sr. Planning /Cost Engineer-Doha / Ras Laffan
Doha, QAT
OilExec International seeks a Senior Planning/Cost Engineer for projects in Doha and Ras Laffan. The role involves expert project planning, scheduling, cost control, and budget management for technical services in the en
Urgent openings for Material Engineer- Technical Evaluation (Electrical)
Doha, QAT
OilExec International seeks a Material Engineer for technical evaluation of electrical spares in Doha. Requires 10+ years experience in plant maintenance or technical evaluation, with 6+ years in oil and gas. Bachelor's
Urgent openings for Material Engineer- Technical Evaluation ( Mechanical)
Doha, QAT
OilExec International seeks a Material Engineer for technical evaluation of mechanical spares in Doha. Requires 10+ years experience in plant maintenance or technical evaluation, with 6+ years in oil and gas. Bachelor's
Public Relations Specialist
Doha, QAT
OilExec International is seeking a Public Relations Specialist with 8+ years of experience in major infrastructure projects in Doha. The role requires a Bachelor's degree in mass communication/media/management, a driver'
7. OFFSHORE HVAC TECHNICIAN
Doha, QAT
OilExec International seeks an Offshore HVAC Technician in Doha to perform maintenance and repair on HVAC equipment in offshore facilities. Requires minimum 5 years oil and gas experience and HVAC certification.
HSE MANAGER – Local Hire Contract Basis
Doha, QAT
Engineering Manager- RasLaffan
Doha, QAT
Engineering Manager Location : Doha / Ras Laffan
Doha, QAT
Sr. Planning /Cost Engineer-Doha / Ras Laffan
Doha, QAT
Urgent openings for Material Engineer- Technical Evaluation (Electrical)
Doha, QAT
Urgent openings for Material Engineer- Technical Evaluation ( Mechanical)
Doha, QAT
Public Relations Specialist
Doha, QAT
7. OFFSHORE HVAC TECHNICIAN
Doha, QAT