IT Capacity Manager
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Key skills for this role
Key Skills for This Role
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Requirements
- Functional Expertise:
- 5+ years of experience in IT capacity planning, technology operations, infrastructure governance, IT asset management, or resource planning
- Strong understanding of capacity baselining, forecasting, utilization analysis, and scenario modelling
- Experience in at least one capacity domain, such as workforce, infrastructure, software licenses, cloud services, or Managed Services
- Experience in software license entitlement or compliance management, preferably covering major enterprise technology vendors
- Ability to consolidate information across multiple capacity domains and translate it into management recommendations
- Tools & Methods:
- Experience with ServiceNow ITAM, SPM, or comparable asset and planning solutions is preferred
- Familiarity with CMDB data and infrastructure monitoring, resource planning, or vendor reporting solutions
- Advanced Excel and data-analysis skills
- Experience with Power BI or comparable reporting tools is an advantage
- Knowledge of ITIL capacity and performance management principles is preferred
- Stakeholder & Ways of Working:
- Strong stakeholder management and coordination skills across IT, corporate functions, and external service providers
- Ability to challenge inconsistent data, forecasts, and planning assumptions constructively
- Structured, analytical, and data-driven approach
- Ability to communicate complex capacity topics clearly and support management decision-making
- High level of ownership, reliability, and attention to detail
- Domain / Context:
- Experience in banking, financial services, or another regulated environment is preferred
- Experience in a complex multi-vendor or Managed Services environment is an advantage
- Qualifications & Additional Requirements:
- Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field
- Fluent in Arabic and English
- Ability to work across multiple IT domains in a complex transformation environment
About TAWANTECH
Saudi private fintech services provider delivering system integration, payments, cloud, cybersecurity, and financial technology solutions to organizations.
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