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IT Capacity Manager

TAWANTECH
Riyadh, KSA
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
ServiceNow ITAMCMDB
Free

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Requirements

  • Functional Expertise:
  • 5+ years of experience in IT capacity planning, technology operations, infrastructure governance, IT asset management, or resource planning
  • Strong understanding of capacity baselining, forecasting, utilization analysis, and scenario modelling
  • Experience in at least one capacity domain, such as workforce, infrastructure, software licenses, cloud services, or Managed Services
  • Experience in software license entitlement or compliance management, preferably covering major enterprise technology vendors
  • Ability to consolidate information across multiple capacity domains and translate it into management recommendations
  • Tools & Methods:
  • Experience with ServiceNow ITAM, SPM, or comparable asset and planning solutions is preferred
  • Familiarity with CMDB data and infrastructure monitoring, resource planning, or vendor reporting solutions
  • Advanced Excel and data-analysis skills
  • Experience with Power BI or comparable reporting tools is an advantage
  • Knowledge of ITIL capacity and performance management principles is preferred
  • Stakeholder & Ways of Working:
  • Strong stakeholder management and coordination skills across IT, corporate functions, and external service providers
  • Ability to challenge inconsistent data, forecasts, and planning assumptions constructively
  • Structured, analytical, and data-driven approach
  • Ability to communicate complex capacity topics clearly and support management decision-making
  • High level of ownership, reliability, and attention to detail
  • Domain / Context:
  • Experience in banking, financial services, or another regulated environment is preferred
  • Experience in a complex multi-vendor or Managed Services environment is an advantage
  • Qualifications & Additional Requirements:
  • Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field
  • Fluent in Arabic and English
  • Ability to work across multiple IT domains in a complex transformation environment

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