IT Assistant
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Key skills for this role
About the Role
We are seeking a reliable and customer-focused IT Assistant to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems.
Key Skills for This Role
Responsibilities
- Provide first level technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot basic hardware, software, email, and network connectivity issues
- Assist users with password resets, account access, and Microsoft Office applications
- Set up and configure computers, printers, and other IT equipment
- Support employee onboarding and offboarding by preparing devices and user accounts
- Escalate complex technical issues to senior IT personnel or external vendors when required
- Maintain records of IT assets and support requests
- Assist in ensuring IT equipment is functioning properly and report any recurring issues
Requirements
- Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role
- Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365
- Familiarity with troubleshooting PCs, laptops, printers, and common software issues
- Basic understanding of networking concepts such as Wi Fi, internet connectivity, and shared folders
- Good communication and customer service skills
- Ability to manage multiple support requests and prioritize tasks effectively
Full Job Posting
Job Summary
- We are seeking a reliable and customer focused IT Assistant to provide day to day technical support to employees and assist with the maintenance of IT equipment and systems.
- The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.
Key Responsibilities
- Provide first level technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot basic hardware, software, email, and network connectivity issues.
- Assist users with password resets, account access, and Microsoft Office applications.
- Set up and configure computers, printers, and other IT equipment.
- Support employee onboarding and offboarding by preparing devices and user accounts.
- Escalate complex technical issues to senior IT personnel or external vendors when required.
- Maintain records of IT assets and support requests.
- Assist in ensuring IT equipment is functioning properly and report any recurring issues.
- Provide timely and professional support to end users.
Requirements
- Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.
- Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
- Familiarity with troubleshooting PCs, laptops, printers, and common software issues.
- Basic understanding of networking concepts such as Wi Fi, internet connectivity, and shared folders.
- Good communication and customer service skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
- Willingness to learn and develop technical skills.
Preferred Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience using an IT ticketing system is an advantage.
- Basic knowledge of Active Directory and user account administration is a plus.
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