IT Applications Developer - Salesforce

Responsibilities

• Administer, configure, and maintain Salesforce (Sales Cloud, CPQ) and Certinia applications.
• Manage Certinia objects, permissions, PSA workflows, and financial processes within the platform.
• Ensure system stability, performance, and adherence to architectural standards.
• Provide high‑quality support for Salesforce and Certinia users, addressing functional and technical issues.
• Deliver training, guidance, and documentation to empower users and promote adoption.
• Perform regular data audits and cleansing.
• Utilise tools such as Data Loader and Certinia data utilities to manage large‑scale data operations.
• Ensure data consistency across Salesforce and Certinia applications.
• Support and configure Certinia modules such as PSA, Billing, Revenue Management, and ERP.
• Assist business teams with financial processes supported by Certinia, including project management, revenue recognition, invoicing, and time & expense.
• Support integrations between Certinia and Salesforce core objects.
• Maintain and enforce Salesforce and Certinia security best practices.
• Manage roles, profiles, permission sets, and data access models.
• Ensure compliance with internal governance, audit requirements, and regulatory standards.
• Conduct regular system health checks and platform audits.
• Support performance monitoring and contribute to optimisation initiatives.
• Assist with change requests, functional refinement, UAT, and release cycles.
• Support CI/CD and deployment pipelines using tools such as Gearset.
• Create and maintain system documentation, configuration guides, and training materials.
• Prepare reports and dashboards to support business insight and operational excellence.
• Work closely with cross‑functional teams including Finance, Professional Services, Sales, Operations, and IT.
• Support ongoing enhancement programmes and contribute to continuous improvement.