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IT Analyst | Desktop Support Engineer
Marex
Dubai, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Microsoft technologiesMicrosoft Windows ServerMicrosoft Active DirectoryDNS/DHCP/GPOMicrosoft ExchangeWindows operating systems support
Free
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Microsoft technologiesMicrosoft Windows ServerMicrosoft Active Directory
Role Overview
Work as part of the Service Desk providing first-line technical support to business users in the Dubai office.
Diagnose and resolve hardware, software, and system issues to minimize disruption to business operations.
Log, track, and manage incidents and service requests, escalate complex issues, and follow IT service management processes and SLAs.
Key Skills for This Role
Microsoft technologiesMicrosoft Windows ServerMicrosoft Active DirectoryDNS/DHCP/GPOMicrosoft ExchangeWindows operating systems support
Full Job Posting
About Marex
Marex is a global financial services platform providing liquidity, market access, and infrastructure services across energy, commodities, and financial markets.
The group operates across more than 40 offices and has over 3,000 employees across Europe, Asia, and the Americas.
Role Summary
Work as part of the Service Desk providing first-line technical support to business users in the Dubai office.
Diagnose and resolve hardware, software, and system issues to minimize disruption to business operations.
Log, track, and manage incidents and service requests, escalate complex issues, and follow IT service management processes and SLAs.
Role Responsibilities
- Log incidents, service requests, and changes accurately in JIRA.
- Manage Service Desk tickets and escalate issues effectively.
- Provide professional customer service and share knowledge through the team knowledge base.
- Support Microsoft technologies, write documentation, and maintain current technical knowledge.
- Provide out-of-hours support through the on-call rota and work shifts between 6am and 7pm Monday to Friday.
- Contribute to departmental projects, which may include occasional weekend work.
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