Microsoft 365BeyondTrustServiceNowSCCMAdobe AcrobatNuance PDF
Full Job Posting
Provide responsive, user-focused hardware and software support in a hybrid work environment.
Serve as a second-level escalation point for Help Desk issues, ensuring adherence to service-level agreements and a high level of user satisfaction.
Deliver deskside and remote support for desktops, laptops, printers, phones, mobile devices, docking stations, and other peripherals.
Image, configure, deploy, and maintain technology equipment; install approved software and perform routine maintenance.
Partner with Applications, Networking, Systems, and other IT teams, as well as external vendors, to troubleshoot and resolve advanced technical issues.
Maintain accurate incident documentation and asset inventory using IT service management and asset management tools.
Support onboarding and offboarding activities, including equipment setup, recovery, and lifecycle management.
Monitor assigned tickets and service requests, ensuring timely follow-up, communication, and resolution.
Assist with hardware procurement, equipment deployment, and inventory management.
Participate in technology-related projects and support continuous improvement initiatives.
Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
Familiarity with law firm technology, applications, and workflows is preferred.
Strong working knowledge of current Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Experience with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.
Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox.
Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms.
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Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware.
Strong customer service skills and a service-first approach to supporting users at all organizational levels.
Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally.
Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment.
Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information.
Self-motivated and able to work independently with minimal supervision.
Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving.
Ability to work flexible hours and occasional overtime, as business needs require.
Arnold & Porter is an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination and Anti-harassment Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
Arnold & Porter Kaye Scholer LLP endeavors to make www.arnoldporter.com accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff Stephanie Denmark at +1 202.942.6068.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please click here .
If you would like more information about your EEO rights as an applicant under the law, please click Know Your Rights .
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP’s Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster .
About Arnold & Porter
Legal Services2463 employeesFounded 2017
Global law firm serving businesses and other clients with regulatory, litigation, and transactional legal services.